Finance Software Support Specialist

7 days ago


Huddersfield, Kirklees, United Kingdom Bennett and Game Recruitment LTD Full time

Job Summary:

Bennett and Game Recruitment LTD is seeking a highly skilled Finance Software Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch support to our clients in relation to accounting and payroll software.

Key Responsibilities:

  • Investigate and resolve customer and internal support requests related to accounting and payroll software.
  • Ensure all obligations are met and provide timely updates to clients.
  • Accurately update database records with all interactions.
  • Maintain client confidentiality and security at all times.
  • Investigate and monitor customer issues and test new software releases.
  • Provide remote access to client computers as needed.
  • Assist with software installation and troubleshooting.
  • Facilitate the management of tickets in a priority manner.
  • Maintain documentation for help guides and standard operating procedures.
  • Update clients on progress.

Requirements:

  • AAT qualification or equivalent is desirable.
  • Experience in accounts and payroll software.
  • Excellent communication skills.
  • Good relationship skills to rapidly establish rapport with customers and other professionals.
  • Knowledge of other accounting and payroll systems, e.g., Sage Accounts or Payroll.

Benefits:

  • Competitive salary: £24,000 - £30,000 per annum.
  • Standard working hours: 8:15am - 5:15pm.
  • 22 days annual leave + bank holidays.
  • Attendance bonus.
  • Onsite parking.


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