Finance Software Support Specialist
7 days ago
Job Summary:
Bennett and Game Recruitment LTD is seeking a highly skilled Finance Software Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch support to our clients in relation to accounting and payroll software.
Key Responsibilities:
- Investigate and resolve customer and internal support requests related to accounting and payroll software.
- Ensure all obligations are met and provide timely updates to clients.
- Accurately update database records with all interactions.
- Maintain client confidentiality and security at all times.
- Investigate and monitor customer issues and test new software releases.
- Provide remote access to client computers as needed.
- Assist with software installation and troubleshooting.
- Facilitate the management of tickets in a priority manner.
- Maintain documentation for help guides and standard operating procedures.
- Update clients on progress.
Requirements:
- AAT qualification or equivalent is desirable.
- Experience in accounts and payroll software.
- Excellent communication skills.
- Good relationship skills to rapidly establish rapport with customers and other professionals.
- Knowledge of other accounting and payroll systems, e.g., Sage Accounts or Payroll.
Benefits:
- Competitive salary: £24,000 - £30,000 per annum.
- Standard working hours: 8:15am - 5:15pm.
- 22 days annual leave + bank holidays.
- Attendance bonus.
- Onsite parking.
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