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International Customer Support Specialist
2 months ago
Our client, a prominent global brand, is undergoing significant transformation and is seeking skilled professionals to join their newly established customer support team. This is an exceptional opportunity to be part of a visionary journey in a dynamic and collaborative environment.
Key Responsibilities:
As an International Customer Support Specialist, your primary role will involve:
- Efficiently managing orders to support the export operations of the business.
- Coordinating with various internal departments to ensure seamless operations.
- Tracking production schedules and preparing customized declarations and trackers for clients.
- Communicating product availability in a timely manner.
- Collaborating with the Finance team to secure customer financials.
- Understanding and fulfilling individual customer requirements for labeling and packaging.
- Processing orders and managing invoicing.
- Facilitating necessary documentation for customs clearance through customers' forwarders.
- Assisting team members in resolving daily inquiries while building strong relationships with commercial, finance, and sales representatives.
Benefits:
- 25 days of annual leave plus bank holidays, with an increasing holiday allowance for each completed year of service, up to a maximum of 30 days.
- Free onsite parking.
- Early finish on Fridays.
- Flexible hybrid working arrangements tailored to the needs of each role.
- Continuous Long Service Awards.
- Employee discounts across all brands.
- Health cash plan.
Requirements:
- GCSE / A-LEVEL qualifications.
- Exceptional administrative skills.
- Strong attention to detail.
- Excellent organizational and planning abilities.
- Intermediate to advanced proficiency in Microsoft Office applications.
- Self-motivated with a commitment to excellence.
- Professional demeanor with a customer-focused approach.
- Reliable, trustworthy, and calm under pressure.
- A collaborative team player.
Are you ready to embark on an exciting journey as an International Customer Support Specialist? If you possess the skills and dedication required, we look forward to hearing from you.
Zachary Daniels is a Niche, National & International Recruitment Consultancy specializing in various sectors including Buying, Merchandising & Ecommerce, Design, Technical, Wholesale & Production, Finance, HR & Talent, H&S & Compliance, Marketing, Digital & Technology, Property & Centre Management, Retail, Trade, Leisure & Wholesale Operations, Senior Appointments & Exec, Sales, Supply Chain & Logistics.
