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Apprentice IT Support Specialist
2 months ago
We are seeking a motivated and enthusiastic individual to join our Helpdesk team as an Apprentice Linux Windows Helpdesk Technician. This is an excellent opportunity for someone who is eager to learn and develop their skills in IT support.
Key Responsibilities:- Provide first-line support for Windows 10 and 11 desktops and Linux servers
- Assist customers via phone and resolve technical issues
- Work from a ticketing system and accurately log all work
- Prioritize and escalate tickets as necessary
- Develop basic Linux server support skills
- Participate in an apprenticeship study scheme to enhance technical skills
- Excellent communication and problem-solving skills
- Basic knowledge of the Linux command line
- Strong understanding of Windows desktop systems
- Ability to work independently and as part of a team
- Highly motivated and able to show initiative
- Casual dress policy
- Company events and social activities
- Profit-sharing scheme
- Store discount
- Monday to Friday, 9am-5pm