IT Support Apprentice
4 weeks ago
IT Support Apprentice
Baltic Apprenticeships is seeking a driven and curious IT Apprentice to join our dynamic team. As an IT Support Apprentice, you will work towards your Level 3 IT Support Apprenticeship, delivered by our expert training team.
Key Responsibilities:
- Assist in providing first-line support to clients via phone, email, and remote access.
- Troubleshoot and resolve basic IT issues related to desktops, servers, networks, and applications.
- Escalate complex issues to senior engineers while learning advanced troubleshooting techniques.
- Participate in the setup, configuration, and deployment of hardware and software for clients.
- Monitor client systems and networks, responding to alerts and performing regular health checks.
- Document and update tickets in the service desk system, ensuring accurate tracking of all incidents and resolutions.
- Help maintain and manage client backups, security software, and updates.
- Learn and develop proficiency with various tools and platforms used by the MSP (e.g., RMM, ticketing systems, etc.).
- Assist with project work such as migrations, network installations, and system upgrades.
- Provide excellent customer service and maintain strong relationships with clients.
Benefits:
- Hands-on experience with a wide range of IT systems and platforms.
- Ongoing mentorship and professional development.
- Opportunity to work with a diverse portfolio of clients across multiple industries.
- Access to training and certification programs to build your technical expertise.
- Competitive apprenticeship salary and opportunities for growth within the company.
Requirements:
- Grade 4 in Maths and 5 in English is essential for this role.
- A keen interest in IT, technology, and troubleshooting.
- Basic knowledge of IT systems, hardware, and software (e.g., Windows OS, Microsoft Office, Networking fundamentals).
- Strong problem-solving abilities and attention to detail.
- Excellent communication and customer service skills.
- Willingness to learn and adapt in a fast-paced environment.
- Ability to work both independently and as part of a team.
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