IT Support Specialist

2 weeks ago

Huddersfield, Kirklees, United Kingdom Estio Training Limited Full time
Technical Support Engineer Opportunity

Estio Training Limited is seeking a motivated and eager-to-learn Technical Support Engineer to join our dynamic team. As an apprentice, you will gain hands-on experience in providing technical support for our clients' IT infrastructure.

Key Responsibilities:
  • Assist in providing first-line support to clients via phone, email, and remote access.
  • Troubleshoot and resolve basic IT issues related to desktops, servers, networks, and applications.
  • Participate in the setup, configuration, and deployment of hardware and software for clients.
  • Monitor client systems and networks, responding to alerts and performing regular health checks.
  • Document and update tickets in the service desk system, ensuring accurate tracking of all incidents and resolutions.
  • Help maintain and manage client backups, security software, and updates.
  • Assist with project work such as migrations, network installations, and system upgrades.
Requirements:
  • 5 GCSEs grades A*-C/9-4 or equivalent, including English Language and Maths.
  • A-levels, BTEC in IT, or equivalent qualifications.
  • Familiarity with Windows Server, Active Directory, Office 365, or other common MSP tools would be an advantage.
What We Offer:
  • Ongoing mentorship and professional development.
  • Access to training and certification programs to build your technical expertise.
  • Competitive apprenticeship salary and opportunities for growth within the company.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to efficiently operate and control your ICT infrastructure, use infrastructure management tools, prioritize systems support tasks, and maintain regulatory, legal, and professional standards.

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