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Guest Experience Expert

2 months ago

London, Greater London, United Kingdom Marriott International Full time

Unlock Your Potential with Marriott International

We are seeking a highly motivated and customer-focused Guest Experience Expert to join our team at the London Marriott Canary Wharf Hotel & Executive Apartments.

About the Role

As a Guest Experience Expert, you will be responsible for delivering exceptional service to our guests, ensuring their stay is memorable and unique. You will be empowered to take the initiative to deliver a wide range of services, from processing operational needs to addressing guest requests and completing reports.

Key Responsibilities

  • Provide services that meet and exceed guest expectations, ensuring ongoing repeat business and loyalty
  • Warmly greet all guests with a smile and by name, anticipating their needs and delivering brilliant service
  • Answer, record, and process all guest requests, questions, or concerns via telephone, email, and Mobile Chat
  • Work collaboratively with all other departments to ensure guests receive seamless service throughout their stay

What We Offer

As a member of our team, you will enjoy a range of benefits, including:

  • A unique opportunity to be part of an award-winning international brand
  • World-class training and development programs tailored to enhancing your skills
  • Discounted room nights and food and beverage
  • Complimentary laundry and free meals on duty
  • Access to fabulous and flexible benefits to help you in and out of work

Requirements

We are looking for an individual who has an interest and passion in working within the Hospitality Industry, with a proven track record in working in a guest-focused environment. If you are proactive, enthusiastic, and committed to delivering exceptional service, we want to hear from you.

Marriott International is an Equal Opportunity Employer