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Care Navigator

2 months ago

Brentwood, Essex, United Kingdom Primary Care Careers Full time

About the Role

We are seeking a skilled Care Navigator to join our team at Tile House Surgery. As a Care Navigator, you will play a vital role in ensuring the smooth operation of our practice, providing exceptional patient care and support.

Main Responsibilities

  • Provide a warm and welcoming experience for patients, responding to their queries and concerns in a polite and professional manner.
  • Manage patient appointments, bookings, and cancellations, ensuring seamless communication with our clinical team.
  • Handle patient correspondence, including letters, forms, and specimen bottles, maintaining confidentiality and discretion at all times.
  • Respond to patient requests for information, resolving problems and complaints in a timely and effective manner.
  • Advise patients on practice procedures, ensuring they are aware of their rights and responsibilities.
  • Register new patients, verifying their details and ensuring accurate records are maintained.
  • Answer telephone calls promptly, providing clear and concise information to patients and staff.
  • Assist GPs with their requests, supporting the delivery of high-quality patient care.
  • Refer patients to local domiciliary services, ensuring they receive the support they need.
  • Manage incoming emails and faxes, adhering to practice procedures and protocols.

About Us

Tile House Surgery is a large training practice, serving a diverse patient population. We pride ourselves on delivering exceptional patient care, operating the SystmOne clinical system, and achieving high QOF scores. We offer a supportive and friendly environment, flexible working hours, peer support, 25 days' holiday per year (pro rata), and an NHS pension.

Person Specification

We are looking for an experienced Care Navigator with:

Previous medical or healthcare experience, customer service, and/or receptionist experience.Excellent communication skills, with a clear and polite telephone manner.Ability to work in a polite, confidential, and discreet manner, respecting patients at all times.Experience of working with the general public, being sensitive and empathic in distressing situations.Confidence to work as part of a team and think on your feet independently.Strong IT and administration skills.