Academic Quality Manager

6 days ago

London, Greater London, United Kingdom London Business School Full time
Job Description

About the Role

London Business School is seeking a highly skilled Academic Quality Manager to join our team. As a key member of our academic community, you will play a critical role in ensuring the highest standards of academic quality and student experience.

Main Responsibilities

  • Quality Assurance and Enhancement
    • Develop and implement the academic quality framework, ensuring compliance with internal governance, external regulations, and best practice.
    • Lead the development of policies and procedures for student casework, ensuring compliance with external regulations and best practice.
  • Policy Development and Implementation
    • Develop and maintain the online academic quality manual, including carrying out formal reviews of academic policies and procedures.
    • Lead the implementation of policy controls and record management for internal and external audit purposes.
  • Student Casework and Support
    • Manage student casework, including liaising with students, staff, and faculty to investigate cases, prepare reports for formal consideration, and provide expert advice.
    • Support academic panels and ensure the consistency of procedures, case outcomes, and maintenance of the School's academic standards.
  • Data Analysis and Reporting
    • Provide data and analysis for reporting purposes and scrutiny, identifying trends and opportunities for enhancements to the academic quality framework.

Requirements

  • Experience of managing complaints and/or student casework.
  • Good communication skills and the ability to break down technical issues and explain them in layman's terms.
  • Experience of using software related to own area of specialism to extract, analyse, and report on data.
  • Good project management skills.
  • Excellent organisational skills and meticulous attention to detail.
  • Strong analytical and problem-solving skills.
  • Positive experience of working within a customer-services orientated environment.

About Us

London Business School is a global and vibrant business community based in two of the world's most dynamic cities, London and Dubai. We offer best-in-class hybrid learning to our students and participants, while creating a flexible, supportive, and dynamic working environment for our people to excel in, whatever their location.

What We Offer

  • Generous annual leave of 27 days PLUS extra between Christmas and New Year.
  • Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution).
  • Free onsite gym and swimming pool.
  • Amazing range of professional development to support your career path.
  • Enhanced cycle to work scheme.
  • Wellbeing offering to support your physical, mental, and financial health.
  • Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent, or friend who is ill.

Our Commitment to Inclusion and Belonging

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education, and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive.

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