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Booking Clerk and Receptionist

2 months ago


Wakefield, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full time
Job Title: Booking Clerk and Receptionist

We are seeking a highly organized and detail-oriented Booking Clerk and Receptionist to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our administration team, you will be responsible for providing exceptional customer service, managing patient bookings, and ensuring the smooth operation of our clinics.

Key Responsibilities:
  • Liaise with clinicians and clinical administration teams to ensure accurate patient pathways.
  • Provide an outpatient and day case booking service using Patient Target Lists and agreed processes.
  • Monitor waiting lists to ensure patients are appointed in line with clinical instruction and national/local waiting times.
  • Manage internal appointment requests via the Order Communication System.
  • Process referrals, consent forms, and treatment plans in accordance with Trust and departmental referral management guidelines.
  • Respond to appointment queries in a timely manner.
  • Provide a warm and welcoming Reception Service, meeting and greeting patients and visitors.
  • Input patient activity on Patient Administration System, including booking, amending, and cancelling appointments.
Requirements:
  • Good general education to include CSE or GCSE in English Language and Maths (A-C or 4-9 grade) or equivalent/experience.
  • IT skills qualifications; CLAIT or ECDL computer course.
  • NVQ 3 in Business Administration or equivalent experience.
  • Experience of working with multiple computer software programmes, such as Microsoft Office and Customer Relationship Management systems.
  • Excellent communication skills to overcome barriers of understanding.
  • Ability to work under pressure and to strict deadlines.
About Us:

The Mid Yorkshire Teaching NHS Trust provides care and support to over a million people in Wakefield and Kirklees. We strive for excellence, innovate, and invest in teaching and workforce development. Our values are caring, improving, being respectful, and maintaining high standards. We value diversity and welcome talent and enthusiasm from all backgrounds.