Passenger Services Representative

3 weeks ago

Edinburgh, Edinburgh, United Kingdom Swissport Full time

Overview

Position: Passenger Services Representative

Compensation: £11.79 per hour, increasing to £12.01 upon successful completion of probation.

Work Location: Edinburgh Airport

Working Hours: Shifts may occur between 0230hrs and 0030hrs, including weekends and public holidays.

Shift Schedule: This role follows a 4 days on, 4 days off rotation.

Are you passionate about customer service? We invite dedicated individuals to join our team as Passenger Services Representatives. At Swissport, you will be instrumental in providing outstanding service to our passengers and clients.

Key Responsibilities

  • Welcome passengers and offer courteous, professional support throughout their travel experience.
  • Assist with check-in processes, baggage handling, and boarding procedures.
  • Address inquiries and provide precise information regarding flight schedules, baggage regulations, and other pertinent details.
  • Ensure adherence to airline and airport standards, including security and safety measures.
  • Collaborate with team members and stakeholders to ensure efficient operations.
  • Resolve passenger issues and complaints promptly and effectively, demonstrating empathy and understanding.
  • Conduct administrative duties, including data entry, documentation, and reporting as necessary.

Qualifications

  • Previous experience in customer service, hospitality, or related fields is beneficial.
  • Strong communication skills, both verbal and written, with proficiency in English; additional language skills are advantageous.
  • Ability to manage challenges effectively.
  • Capacity to work under pressure and adapt to meet client needs.
  • Must have a complete 5-year history of employment/education in the UK.
  • Proof of eligibility to live and work in the UK is required.
  • Residency in the UK for a minimum of 5 years is necessary for consideration.
  • Two forms of proof of address are required.
  • Attention to detail and accuracy in managing passenger information and documentation is essential.

Benefits:

  • Recognition program
  • Employee discounts at the airport
  • Paid parking while on duty
  • Complimentary uniform and PPE kit
  • Access to our Employee Assistance Programme for 24/7 wellbeing support.
  • Enjoy a favorable work-life balance with rosters provided 28 days in advance.
  • Annual leave requests will be addressed within 7 days.
  • A skills-based grading system that promotes career development and advancement.
  • And much more.

Join Swissport and be part of a vibrant team committed to excellence in customer service and aviation operations.

Swissport is an equal opportunity employer dedicated to fostering diversity and inclusion in the workplace.

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