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Customer Service Representative

2 months ago

Edinburgh, Edinburgh, United Kingdom First Call Contract Services Full time

Job Summary:

First Call Contract Services is seeking a highly skilled and customer-focused Desk Host to join our team at Edinburgh Airport. As a key member of our airport operations team, you will be responsible for providing exceptional customer service to passengers, ensuring a smooth and efficient experience.

Main Responsibilities:

  • Customer Service: Provide excellent customer service to all passengers, responding to their queries and concerns in a friendly and courteous manner.
  • Phone Handling: Promptly answer phone calls and respond to customer inquiries in a professional and efficient manner.
  • Shift Management: Manage shifts effectively, ensuring that all tasks are completed to a high standard and that customer needs are met.
  • Team Collaboration: Work collaboratively with other team members to achieve common goals and objectives.

Requirements:

  • Excellent Communication Skills: Possess excellent communication skills, both written and verbal.
  • Customer Focus: Demonstrate a strong customer focus, with a commitment to delivering exceptional service.
  • Team Player: Be a team player, with the ability to work collaboratively with others.
  • Adaptability: Be adaptable and flexible, with the ability to work in a fast-paced environment.

What We Offer:

  • Competitive Pay: £12.30 per hour.
  • Opportunities for Growth: Opportunities for career growth and development.