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Passenger Service Representative
2 months ago
Overview
Position: Passenger Service Representative
Compensation: £11.79 per hour, increasing to £12.01 upon successful completion of probation.
Work Location: Edinburgh Airport
Working Hours: Shifts may vary between 0230hrs and 0030hrs, including weekends and public holidays.
Shift Schedule: This role follows a 4 on and 4 off shift pattern.
Are you passionate about providing excellent customer service? We invite you to join our team as a Passenger Service Representative at Swissport, where you will be integral in ensuring a seamless experience for our passengers and clients.
Key Responsibilities:
- Welcome passengers with a warm and professional demeanor throughout their travel experience.
- Assist travelers with check-in processes, baggage management, and boarding procedures.
- Address inquiries and deliver precise information regarding flight timings, baggage regulations, and other pertinent details.
- Adhere to airline and airport standards, including safety and security measures.
- Collaborate with team members and stakeholders to ensure efficient operations.
- Resolve passenger issues and complaints promptly, showcasing empathy and understanding.
- Carry out administrative duties, including data entry, documentation, and reporting as necessary.
Qualifications:
- Previous experience in customer service, hospitality, or similar fields is preferred.
- Strong communication skills, both verbal and written, with proficiency in English; additional language skills are advantageous.
- Ability to effectively resolve issues under pressure and adapt to client needs.
- A full 5-year history of employment/unemployment/education in the UK is required.
- Proof of eligibility to live and work in the UK is necessary.
- Residency in the UK for a minimum of 5 years is a prerequisite for this position.
- Two forms of proof of address are required.
- Attention to detail and accuracy in managing passenger information and documentation is essential.
Benefits:
- Recognition program
- Employee discounts at the airport
- Complimentary parking while on duty
- Provision of uniforms and PPE kits
- Access to a 24/7 Employee Assistance Programme for wellbeing support.
- Enjoy a balanced work-life schedule with rosters provided 28 days in advance.
- Annual leave requests are addressed within 7 days.
- A skills-based grading system that promotes career development and advancement.
- And much more.
Join Swissport and be part of a vibrant team committed to excellence in customer service and aviation operations.
Swissport is an equal opportunity employer dedicated to fostering diversity and inclusion in the workplace.
