Customer Service Manager
2 weeks ago
Customer Service Excellence
XC Trains Limited is seeking a highly skilled Customer Service Manager to join our team in Edinburgh. As a key member of our retail team, you will be responsible for delivering exceptional customer service to our passengers.
Key Responsibilities:
- Provide outstanding customer service to passengers on our trains
- Sell refreshments to customers and offer complimentary refreshments to First Class passengers
- Work closely with colleagues to ensure seamless service delivery
- Maintain high standards of customer service and sales performance
Requirements:
- Strong communication and interpersonal skills
- Ability to work flexibly, including early mornings and late evenings
- Commitment to delivering exceptional customer service
- Results-focused and able to meet sales targets
What We Offer:
- Competitive salary and benefits package
- Opportunities for career development and growth
- A dynamic and supportive team environment
How to Apply:
Please submit your current CV and a cover letter outlining your experience and qualifications for the role.
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