Customer Service Manager

2 weeks ago


Edinburgh, Edinburgh, United Kingdom XC Trains Limited Full time

Customer Service Excellence

XC Trains Limited is seeking a highly skilled Customer Service Manager to join our team in Edinburgh. As a key member of our retail team, you will be responsible for delivering exceptional customer service to our passengers.

Key Responsibilities:

  • Provide outstanding customer service to passengers on our trains
  • Sell refreshments to customers and offer complimentary refreshments to First Class passengers
  • Work closely with colleagues to ensure seamless service delivery
  • Maintain high standards of customer service and sales performance

Requirements:

  • Strong communication and interpersonal skills
  • Ability to work flexibly, including early mornings and late evenings
  • Commitment to delivering exceptional customer service
  • Results-focused and able to meet sales targets

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career development and growth
  • A dynamic and supportive team environment

How to Apply:

Please submit your current CV and a cover letter outlining your experience and qualifications for the role.



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