Station Customer Service Representative

2 weeks ago


Edinburgh, Edinburgh, United Kingdom Virtual Hub Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Station Gateline Customer Service Assistant. As a key member of our team, you will play a critical role in providing exceptional customer service to our passengers, ensuring their journey is smooth and hassle-free.

Key Responsibilities:

  • Provide excellent customer service to passengers, responding to their queries and concerns in a professional and courteous manner.
  • Assist passengers with their journey, providing information and guidance on train schedules, fares, and other travel-related matters.
  • Work collaboratively with other team members to ensure a seamless customer experience.
  • Contribute to the maintenance of a clean and safe environment at the station.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment.

Requirements:

  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment and adapt to changing situations.
  • Ability to work independently and as part of a team.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].



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