Station Gateline Customer Service Representative

2 weeks ago

Edinburgh, Edinburgh, United Kingdom Blue Arroww Full time
Job Title: Station Gateline Customer Service Assistant

We are seeking a highly motivated and customer-focused individual to join our team as a Station Gateline Customer Service Assistant. As a key member of our team, you will be responsible for providing exceptional customer service to our passengers, ensuring a safe and efficient travel experience.

Key Responsibilities:
  • Provide customer information and assistance, including wheelchair assists.
  • Issue tickets to customers in line with excess fares procedures using relevant ticket issuing equipment.
  • Check tickets and supporting documents.
  • Ensure safe operation of the gateline, including identification of safety hazards and opening gates when required.
  • Ensure a safe environment around the gateline, including cording off hazards and cleaning up minor spills.
  • Operate the wide isle gate and ensure numbers of gates set for passenger flows in each direction are appropriate.
  • Assist with customer direction and queue management to ensure control of any build-up of customers in the gateline vicinity.
  • Carry out queue busting duties as required.
  • Identify development of queue lengths against pre-set limits and determine when to open all gates to improve flow rates.
  • Empty the ticket hoppers, dispose of the tickets collected, and clean the gates and associated plant equipment.
Requirements:
  • Commitment to exceeding customer expectations.
  • Total confidence and ability to deal with conflict situations constructively.
  • Ability to work alone when required and demonstrate individual initiative.
  • Excellent communication skills.
What We Offer:
  • Competitive benefits package, including contributory final salary pension scheme, free and reduced rate rail travel, generous holiday allowance, and 3% commission on ticket sales.
  • Professional training and development opportunities.
  • A supportive and inclusive work environment.

Please note that this role requires a medical questionnaire and Disclosure Scotland clearance. We are an equal opportunities employer and welcome applications from diverse candidates.

  • Station Gateline Customer Service Representative

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Blue Arroww Full time

    Job Title: Station Gateline Customer Service AssistantWe are seeking a highly motivated and customer-focused individual to join our team as a Station Gateline Customer Service Assistant. As a key member of our team, you will play a vital role in providing exceptional customer service to our passengers.Key Responsibilities:Provide customer information and...

  • Station Gateline Customer Service Representative

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Blue Arroww Full time

    Job Title: Station Gateline Customer Service AssistantWe are seeking a highly motivated and customer-focused individual to join our team as a Station Gateline Customer Service Assistant. As a key member of our team, you will play a vital role in providing exceptional customer service to our passengers.Key Responsibilities:Provide customer information and...

  • Station Gateline Customer Service Representative

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Blue Arroww Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Station Gateline Customer Service Assistant. As a key member of our team, you will be responsible for providing exceptional customer service to our passengers, ensuring a safe and efficient travel experience.Key Responsibilities:Provide customer information and...

  • Station Gateline Customer Service Representative

    7 days ago

    Edinburgh, Edinburgh, United Kingdom Blue Arroww Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Station Gateline Customer Service Assistant. This exciting opportunity will see you working in a fast-paced environment, providing exceptional customer service and support to our passengers.Key Responsibilities:Provide customer information and assistance,...

  • Station Customer Service Representative

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Virtual Hub Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Station Gateline Customer Service Assistant. As a key member of our team, you will play a critical role in providing exceptional customer service to our passengers, ensuring their journey is smooth and hassle-free.Key Responsibilities:Provide excellent...

  • Station Customer Service Representative

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Virtual Hub Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Station Gateline Customer Service Assistant. As a key member of our team, you will play a critical role in providing exceptional customer service to our passengers, ensuring their journey is smooth and hassle-free.Key Responsibilities:Provide excellent...

  • Customer Service Representative

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Blue Arroww Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Station Gateline Customer Service Assistant. This exciting opportunity will see you working in a fast-paced environment, providing exceptional customer service and ensuring the smooth operation of our gatelines.Key Responsibilities:Provide customer information and...

  • Customer Service Representative

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Blue Arroww Full time

    Job Title: Station Gateline Customer Service AssistantLocation: HaymarketSalary: £24,691 per annum on completion of training. The trainee salary is £21,93 per annum.Contract: PermanentHours: FULL TIME 35 HOURSFlexibility will be required as shift work and weekend working are involved.Job Description:Provide customer information and assistance, including...

  • Customer Service Representative

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Network Rail Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant at Network Rail. As a key member of our station team, you will provide a first-class customer experience, ensuring a safe and welcoming environment for passengers, retailers, and Train Operating Companies.Key Responsibilities1....

  • Customer Service Representative

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective support to customers through various channels,...

  • Customer Service Representative

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective support to customers through various channels,...

  • Customer Service Representative

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Network Rail Full time

    As a Customer Service Assistant with Network Rail, you will play a vital role in delivering a first-class and safe station environment for our customers, Train Operating Companies, and retailers.About the RoleKey Responsibilities:1. Provide exceptional customer service to all station users, including visitors, contractors, retailers, and customers.2. Conduct...

  • Customer Service Representative

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Network Rail Full time

    As a Customer Service Assistant with Network Rail, you will play a vital role in delivering a first-class and safe station environment for our customers, Train Operating Companies, and retailers.About the RoleKey Responsibilities:1. Provide exceptional customer service to all station users, including visitors, contractors, retailers, and customers.2. Conduct...

  • Customer Service Representative

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Network Rail Full time

    As a Customer Service Assistant with Network Rail, you will play a vital role in delivering a first-class and safe station environment for Train Operating Companies, passengers, and retailers.About the RoleKey Responsibilities:1. Provide exceptional customer service to all station users, including visitors, contractors, retailers, and customers.2. Conduct...

  • Customer Service Representative

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Network Rail Full time

    As a Customer Service Assistant with Network Rail, you will play a vital role in delivering a first-class and safe station environment for Train Operating Companies, passengers, and retailers.About the RoleKey Responsibilities:1. Provide exceptional customer service to all station users, including visitors, contractors, retailers, and customers.2. Conduct...

  • Customer Service Representative

    7 days ago

    Edinburgh, Edinburgh, United Kingdom Dumfries and Galloway Council Full time

    Customer Service RoleWe are seeking a Customer Service Representative to join our team at Dumfries and Galloway Council. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support.Key responsibilities include:Providing information and assistance to customersResolving customer...

  • Customer Service Representative

    7 days ago

    Edinburgh, Edinburgh, United Kingdom Red Carnation Hotels Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at 100 Princes Street, a luxurious 5-star hotel in Edinburgh, Scotland.About the RoleThis is a full-time position that will report to the Guest Services Manager. As a Customer Service Representative, you will be responsible for providing exceptional...

  • Customer Service Representative

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Diligenta Full time £25,000

    About DiligentaDiligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. With a strong focus on customer service, we deliver exceptional support to customers on behalf of well-known brands.Job Title: Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our...

  • Customer Service Representative

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Diligenta Full time £25,000

    About DiligentaDiligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. With a strong focus on customer service, we deliver exceptional support to customers on behalf of well-known brands.Job Title: Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our...

  • Customer Service Representative

    7 days ago

    Edinburgh, Edinburgh, United Kingdom Blue Arrow Full time

    Job Title: Customer Service RepresentativeJob Description:We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Blue Arrow. As a Customer Service Representative, you will be the first point of contact for business customers, handling inquiries through various channels including telephone, email, and social...