Customer Service Account Handler

2 weeks ago

Gillingham, Kent, United Kingdom Senseco Systems Limited Full time
About the Role

We are seeking a highly skilled Customer Service Account Handler to join our dynamic service team at Senseco Systems Limited. As a key member of our team, you will be responsible for providing exceptional customer service and account management to our clients in the fire and security industry.

Key Responsibilities
  • Respond to service requests from our client base, providing a robust service provision and liaising with clients and the engineering team.
  • Schedule maintenance, callout, and remedial visits to ensure timely and efficient service delivery.
  • Deliver high-quality customer service, addressing client queries and resolving issues in a professional and timely manner.
  • Ensure all necessary paperwork is obtained and promptly processed, including worksheets and purchase orders.
  • Undertake general administrative duties, including data entry and answering emails.
Requirements
  • Proven customer service experience, with a strong track record of delivering exceptional service.
  • Excellent organizational skills, with the ability to work well under pressure and meet deadlines.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Computer literate, with experience using Office 365 and CRM systems.
About Senseco Systems Limited

Senseco Systems Limited is a leading independent fire and security specialist, renowned for our expertise in the design, supply, installation, commissioning, and maintenance of fire, suppression, voice, security, and integrated systems. We are committed to providing exceptional service and support to our clients, and we are proud to be certified by Investors in People and Investors in Wellbeing.

We offer a range of benefits, including discounted private medical, free cashplan, free on-site parking, and on-site mental health first aiders. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.

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