Customer Service Account Handler

2 months ago


Gillingham, Kent, United Kingdom Senseco Systems Limited Full time
Customer Service Account Handler

We are seeking a skilled Customer Service Account Handler to join our dynamic service team at Senseco Systems Limited. As a key member of our operations, you will play a crucial role in delivering high-quality customer service and ensuring the smooth running of our life safety business.

Key Responsibilities:
  • Provide exceptional customer service to our clients, primarily via telephone, and build strong relationships with a portfolio of clients.
  • Schedule maintenance, callout, and remedial visits, ensuring timely and efficient service delivery.
  • Deliver high-quality customer service when liaising with engineers and clients to schedule visits, addressing all emergency call-outs within stated KPIs.
  • Be the first point of contact for clients and resolve their queries in a professional and timely manner.
  • Ensure visits are booked in accordance with Senseco procedures, maximising engineer utilisation.
  • Provide risk assessment and method statements for planned maintenance work.
  • Ensure all necessary paperwork is obtained and promptly processed, including worksheets and purchase orders.
  • Undertake general admin duties relevant to your position, including answering emails and data entry.
Requirements:
  • Computer literate with excellent organisational skills and attention to detail.
  • Excellent telephone manner and good written, oral, and numerical skills.
  • Ability to work well as part of a team as well as autonomously.
  • Ability and desire to learn the legal and regulatory compliance for the fire industry.
About Senseco Systems Limited:

Senseco Systems Limited is the UK's industry-leading, independent fire and security specialist. We are renowned for our expertise in the design, supply, installation, commissioning, and maintenance of fire, suppression, voice, security, and integrated systems.

We are proud to be certified by Investors in People and Investors in Wellbeing. We are also Carbon Neutral Certified and are currently working towards Net Zero.

Benefits include discounted private medical, free cashplan, free on-site parking, and on-site mental health first aiders.



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