Customer Service Account Handler Professional
3 weeks ago
About the Role:
We are seeking a Customer Service Account Handler to join our dynamic service team at Senseco Systems Limited. This is an excellent opportunity with a well-defined career progression path. The ideal candidate will have a proven track record of delivering high-quality customer service and will be able to build strong relationships with clients.
Key Responsibilities:
- Maintaining and building a strong relationship with a portfolio of clients via telephone
- Scheduling maintenance, callout and remedial visits
- Delivering high quality customer service when liaising with engineers and clients to schedule visits
- Addressing all emergency call outs within stated KPIs
- Being the first point of contact for clients and resolving their query in a professional and timely manner
- Ensuring visits are booked in accordance with Senseco procedures; maximising engineer utilisation
- Providing risk assessment and method statements for planned maintenance work
- Ensure all necessary paperwork is obtained and promptly processed
- Undertaking general admin duties relevant to the position
Requirements:
- Computer literate
- Excellent organisational skills and attention to detail
- Excellent telephone manner
- Good written, oral and numerical skills
- Ability to work well as part of a team as well as autonomously
- Ability and desire to learn the legal and regulatory compliance for the fire industry
Senseco Systems Limited:
Senseco Systems Limited is the UK's industry-leading, independent fire and security specialist. We are renowned for our expertise in the design, supply, installation, commissioning and maintenance of fire, suppression, voice, security and integrated systems.
Benefits:
Discounted private medical, free cashplan, free on site parking, on site mental health first aiders
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