Customer Service Account Handler Professional

3 weeks ago


Gillingham, Kent, United Kingdom Senseco Systems Limited Full time

About the Role:

We are seeking a Customer Service Account Handler to join our dynamic service team at Senseco Systems Limited. This is an excellent opportunity with a well-defined career progression path. The ideal candidate will have a proven track record of delivering high-quality customer service and will be able to build strong relationships with clients.

Key Responsibilities:

  • Maintaining and building a strong relationship with a portfolio of clients via telephone
  • Scheduling maintenance, callout and remedial visits
  • Delivering high quality customer service when liaising with engineers and clients to schedule visits
  • Addressing all emergency call outs within stated KPIs
  • Being the first point of contact for clients and resolving their query in a professional and timely manner
  • Ensuring visits are booked in accordance with Senseco procedures; maximising engineer utilisation
  • Providing risk assessment and method statements for planned maintenance work
  • Ensure all necessary paperwork is obtained and promptly processed
  • Undertaking general admin duties relevant to the position

Requirements:

  • Computer literate
  • Excellent organisational skills and attention to detail
  • Excellent telephone manner
  • Good written, oral and numerical skills
  • Ability to work well as part of a team as well as autonomously
  • Ability and desire to learn the legal and regulatory compliance for the fire industry

Senseco Systems Limited:

Senseco Systems Limited is the UK's industry-leading, independent fire and security specialist. We are renowned for our expertise in the design, supply, installation, commissioning and maintenance of fire, suppression, voice, security and integrated systems.

Benefits:

Discounted private medical, free cashplan, free on site parking, on site mental health first aiders



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