Workplace Facilities Support Specialist
2 weeks ago
About Arcadis
Arcadis is a global leader in sustainable design, engineering, and consultancy solutions for natural and built assets. With over 36,000 people across 70 countries, we are dedicated to improving quality of life.
Role Overview
We are seeking a Workplace Facilities Support Specialist to join our team in Manchester. This role is crucial for providing exceptional support to Arcadis staff and visitors, ensuring a smooth and efficient workplace environment.
Key Responsibilities
- Collaborate with the Workplace Facilities team to deliver comprehensive facilities management services, including reception duties.
- Utilize facilities management tools such as helpdesk systems, document management platforms, and booking systems to accurately record information and escalate issues effectively.
- Provide prompt and courteous customer service by responding to inquiries from staff and visitors via phone, email, and in person.
- Resolve day-to-day office operational challenges and escalate complex matters as needed.
- Adhere to established facilities management procedures and processes to ensure consistency and compliance.
- Develop a thorough understanding of health and safety, environmental management responsibilities within facilities management, and contribute to their implementation.
- Support the Workplace Facilities Manager in overseeing the office and delivering agreed-upon facilities management services.
Qualifications & Experience
- Proficiency in Microsoft Office Suite.
- Previous experience in a facilities management, administrative, or customer service role.
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