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Facilities Support Specialist

2 months ago

Manchester, United Kingdom CBRE Full time
Job Summary

This position is responsible for providing exceptional administrative support to the CBRE team, ensuring a seamless and welcoming experience for employees and guests. As the first point of contact, you will be the face of the organization, making a lasting impression that can impact the company's success.

Key Responsibilities
  • Administrative Support: Manage calls, calendar scheduling, and reception needs, ensuring a smooth and efficient workflow.
  • Guest Services: Greet employees and visitors, conduct guest registration, and arrange escorts as needed. Issue visitor passes and validate parking.
  • Meeting and Event Coordination: Assist with scheduling, preparing meeting rooms, and coordinating setup. Arrange for projectors, equipment, and video/web conferencing as required.
  • Personal Services: Provide support with local transportation, office wayfinding, lobby appearance management, and other services as needed.
  • Catering and Hospitality: Coordinate catering for meetings and events, and maintain a neat and organized reception area.
  • General Administrative Support: Assist the Workplace Experience Team and CBRE community with mail services, event management, desk booking, and other administrative tasks.
  • On-boarding and Training: Support new employees with orientation, training, equipment, and software ordering.
  • Supply Management: Manage reception stock and ensure optimal levels.
  • Safety and Security: Ensure safety standards are met, and escalate any concerns to management.
Site Specific Responsibilities
  • Reception: Deal with telephone calls, take and pass on accurate messages, and greet visitors in a welcoming and positive manner.
  • Hospitality: Set up meeting rooms, arrange hospitality, and organize catering.
  • Customer Service: Deal with enquiries, anticipate needs, and offer assistance wherever possible.
Requirements
  • Communication Skills: Ability to comprehend and interpret instructions, write routine reports, and respond to common inquiries.
  • Financial Knowledge: Good knowledge of financial terms and principles.
  • Strategic and Interpersonal Skills: Ability to solve problems, deal with complex situations, and work well with others.
  • Technical Skills: Intermediate skills with Microsoft Office Suite products, and comfortable with new technologies and digital tools.
Qualifications and Experience
  • Experience: A minimum of 1-2 years related experience in front desk, concierge, hospitality, room management, or customer service roles.
  • Facilities Management: Experience in facilities management and/or dealing with suppliers/contractors is beneficial.