Facilities Support Specialist

4 weeks ago

Manchester, United Kingdom Greater Manchester Mental Health NHSFT Full time

Position Overview

The Greater Manchester Mental Health NHS Foundation Trust is seeking to appoint a Facilities Support Specialist to enhance our Facilities, Capital & Estates Departments. This role is pivotal as we embrace technological innovations and reimagine our processes to provide an exceptional customer experience.

The responsibilities will be diverse, engaging, and demanding, necessitating creativity and adaptability. The successful candidate will be an integral part of a dynamic and multifunctional team, serving as a central point of contact for all Facilities, Capital & Estates inquiries across the organization. The Facilities Support Specialist will streamline access to our services, thereby improving the experience for both our external clients and internal teams.

Key Responsibilities

The incumbent will be tasked with receiving, interpreting, and managing a high volume of varied inquiries and requests, often with competing priorities and timelines. Utilizing innovative and user-friendly digital systems, they will ensure the delivery of clear and efficient services to all stakeholders.

They will prioritize and distribute requests effectively, employing strong customer service communication skills to manage expectations.

The Facilities Support Specialist will actively contribute to knowledge sharing and best practices, playing a crucial role in ensuring that our service remains innovative and aligned with industry trends. This position is essential in supporting the establishment of a proactive and responsive customer support service that is central to the success of our multifunctional Facilities department.

Additionally, the role requires expertise in customer support systems, adjusting resources according to varying demands, and collaborating with Facilities teams to anticipate service needs.

About Us

The Greater Manchester Mental Health NHS Foundation Trust employs over 6,400 staff members, providing services from more than 160 locations.

We deliver both inpatient and community-based mental health care for individuals residing in various regions, alongside a wide array of specialized mental health and substance misuse services across Greater Manchester and beyond.

Greater Manchester is recognized as one of the most innovative and vibrant places to live and work, offering a blend of beautiful countryside and a lively urban environment with excellent shopping, entertainment, and dining options.

Our workforce enjoys their roles, with ample opportunities for professional development and the encouragement to generate new ideas that enhance care for our service users.

Employee Benefits

  • Pay Enhancements: 30% additional for evening shifts (after 8 PM) and Saturdays; 60% additional for Sundays and bank holidays.
  • 27 days of annual leave plus bank holidays, increasing to 29 days after 5 years and 33 days after 10 years.
  • Comprehensive pension scheme.
  • Cycle to work initiative.
  • Salary sacrifice vehicle scheme.
  • Wellbeing programs.
  • Discounts through the Blue Light Card.

Candidate Profile

Essential Qualifications

  • GCSE or equivalent qualifications.
  • Experience in customer service.
  • Ability to manage a high volume of calls.
  • Team collaboration experience.
  • Willingness to engage in training and development.

Desirable Qualifications

  • Proficiency in keyboard and IT skills.
  • Ability to maintain confidentiality and professionalism.

Application Process

We encourage candidates with a customer-focused mindset and excellent interpersonal skills to consider this opportunity. A flexible approach to work and a readiness to take on additional shifts during team absences are essential.

Knowledge of the NHS structure, HTMs, and statutory facilities regulations is advantageous.

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