Product Introduction Specialist
3 days ago
About the Role
We are seeking a highly skilled Product Introduction Specialist to join our team at Alstom. As a Product Introduction Specialist, you will be responsible for ensuring the smooth introduction of our products to customers, providing technical expertise and support to ensure their availability and performance.
Key Responsibilities
- Carry out troubleshooting and investigation of product issues during the product introduction phase
- Collaborate with cross-functional teams to identify and resolve product-related issues
- Provide technical support to customers and internal stakeholders to ensure product availability and performance
- Develop and maintain product knowledge and expertise to provide effective support
- Contribute to the development of product introduction processes and procedures
- Collaborate with the warranty support team to ensure seamless product support
- Support the implementation of field modifications and repairs
- Conduct technical investigations and provide recommendations for product enhancements
- Lead technical discussions with customers and internal stakeholders to resolve product-related issues
- Develop and maintain relationships with customers and internal stakeholders to ensure effective product support
Requirements
- Certified Technician or Undergraduate in a technical field (mechanical or electrical/electronics)
- Technical troubleshooting and investigation experience (mechanical or electrical/electronics)
- EHS knowledge and exposure
- Product knowledge and expertise
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
We offer a highly competitive remuneration package, 25 days annual leave, plus bank holidays, with the opportunity to buy or sell holiday. Contributed healthcare, life assurance, an excellent company-contributed pension scheme, and a wide range of flexible benefits that you can tailor to suit your lifestyle.
Alstom is a leading company in the mobility sector, solving the most interesting challenges for tomorrow's mobility. We value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive, and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations.
Equal Opportunity Statement
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.
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