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Product Introduction Specialist

2 months ago

Hatfield, Hertfordshire, United Kingdom Alstom Full time
About the Role

We are seeking a highly skilled Product Introduction Specialist to join our team at Alstom. As a Product Introduction Specialist, you will be responsible for ensuring the smooth introduction of our products to customers, providing technical expertise and support to ensure their availability and performance.

Key Responsibilities
  • Carry out troubleshooting and investigation of product issues during the product introduction period, as well as pre-warranty and commissioning phases.
  • Conduct fleet check activities to ensure products are functioning correctly.
  • Report and register any deviations or failures in the Failure Management database, including configuration data.
  • Support the operation helpdesk and apply and enforce Alstom and customer EHS and security rules and relevant product introduction processes on customer sites.
  • Execute test and troubleshooting procedures to evaluate system performance and perform failure analysis on parts to be returned for repair.
  • Support the implementation of field modifications and execute test procedures to evaluate system performance.
  • Support specific technical investigations by engineering or internal/external suppliers.
  • Recommend preventative and corrective actions to improve product performance and customer satisfaction.
  • Instruct and direct operators in field modification and repairs, if needed.
  • Advise product introduction management on customer satisfaction, product performance, and suggestions for product enhancements.
  • Ensure good information flow about interventions and operations within troubleshooting to support shift transition, if needed.
  • Lead a troubleshooter team, if needed.
  • Conduct peer reviews of product introduction activities and provide technical leadership, if requested.
  • Contribute to the Return of Experience.
Requirements
  • Certified technician or undergraduate in a technical area (mechanical or electrical/electronics).
  • Technical troubleshooting/investigation/testing experience (mechanical or electrical/electronics).
  • EHS knowledge and exposure.
  • Product knowledge.
  • Self-government.
  • Minimum IT knowledge.
About Alstom

Alstom is a leading company in the mobility sector, solving the most interesting challenges for tomorrow's mobility. We value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. We are building an agile, inclusive, and responsible culture, where a diverse group of people are offered opportunities to learn, grow, and advance in their careers, with options across functions and geographic locations.

What We Offer
  • A highly competitive remuneration package.
  • 25 days annual leave, plus bank holidays, with the opportunity to buy or sell holiday.
  • Contributed healthcare, life assurance, an excellent company-contributed pension scheme, and a wide range of flexible benefits that you can tailor to suit your lifestyle.
Equal Opportunity Statement

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.