Product Introduction Specialist

3 weeks ago

Hatfield, Hertfordshire, United Kingdom Alstom Full time
About the Role

We are seeking a highly skilled Product Introduction Technician to join our team at Alstom. As a key member of our team, you will be responsible for ensuring the availability of our products at customer sites, providing technical expertise to various stakeholders, and troubleshooting issues to resolve them efficiently.

Key Responsibilities
  • Carry out troubleshooting activities during the product introduction period, as well as pre-warranty and commissioning phases, including investigation and repair.
  • Conduct fleet check activities to ensure the optimal performance of our products.
  • Report and register any deviations or failures in our Failure Management database, including configuration data.
  • Support our operation helpdesk with technical queries and issues.
  • Apply and enforce Alstom and customer EHS and security rules and relevant PI processes on customer sites.
  • Execute test and troubleshooting procedures to evaluate system performance and perform failure analysis on parts to be returned for repair.
  • Support Implementation Field Modifications (FM operator) as required.
  • Support specific technical investigations by Engineering or internal/external Suppliers.
  • Recommend preventative and corrective actions to improve product performance and customer satisfaction.
  • Instruct and direct operators in field modification and repairs as needed.
  • Advise PI management on customer satisfaction, product performance, and suggestions for product enhancements.
  • Ensure good information flow about interventions and operations within Troubleshooting to support shift transition, if needed.
  • Lead Troubleshooter teams, if required.
  • Conduct peer reviews of PI activities and provide technical leadership, if requested.
  • Contribute to Return of Experience.
Requirements
  • Certified Technician or Undergraduate in a technical area (mechanical or electrical/electronics).
  • Technical troubleshooting/investigation/testing experience (mechanical or electrical/electronics).
  • EHS knowledge and exposure.
  • Product knowledge.
  • Self-government.
  • Minimum IT knowledge.
About Alstom

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow's mobility. We value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive, and responsible culture, where a diverse group of people are offered opportunities to learn, grow, and advance in their careers, with options across functions and geographic locations.

We are an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

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