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Product Introduction Technician

1 month ago

Hatfield, Hertfordshire, United Kingdom Alstom Full time
Product Introduction Technician

Req ID:463562

Location: Hatfield

Appointment Basis: Permanent

Excellent Salary and Benefits

Purpose of role

As a Product Introduction Technician, you will be responsible for troubleshooting Alstom products at customer sites to ensure their availability. You will provide technical expertise to subcontractors, warranty support teams, project team members, and less experienced personnel.

We are looking for someone who can:

  • Carry out Troubleshooting during PI period, Pre-warranty & Commissioning, and Validation & Certification if applicable, including investigation and repair
  • Carry out Fleet check activities
  • Report and register any deviation (failure/event) in Failure Management data base including configuration data
  • Support operation helpdesk
  • Apply and enforce Alstom & customer EHS & security rules and relevant PI processes on customer site
  • Execute test & trouble shouting procedures to evaluate system performance and performs failure analysis on parts to be returned for repair
  • Support Implementation Field Modifications (FM operator), if required
  • Support specific technical investigations by Engineering or internal/external Suppliers
  • Recommend preventative and corrective actions
  • Instruct and direct operators in field modification and repairs if needed
  • Advise PI management regarding customer satisfaction, product performance, and suggestions for product enhancements
  • Ensure good information flow about interventions & operations within Troubleshooting to support shift transition, if needed
  • Lead Troubleshooter team, if needed
  • Conduct peer reviews of PI activities and provide technical leadership if requested
  • Contribute to Return of Experience

What do I need to qualify for this job?

  • Certified Technician or Undergraduate in technical area (mechanical or electrical/electronics)
  • Technical troubleshooting/investigation/testing experience (mechanical or electrical / electronic)
  • EHS knowledge and exposure
  • Product knowledge
  • Self-government
  • Minimum IT knowledge

What we offer

We offer a highly competitive remuneration package, 25 days annual leave, plus bank holidays, with the opportunity to buy or sell holiday. Contributed healthcare, life assurance, an excellent company-contributed pension scheme, and a wide range of flexible benefits that you can tailor to suit your lifestyle.

Alstom is a leading company in the mobility sector, solving the most interesting challenges for tomorrow's mobility. We value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive, and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations.

Equal opportunity statement:

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

As a 'Disability Confident' employer, we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.

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