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Vista Sales Team Leader

2 months ago

Sunderland, Sunderland, United Kingdom Hays Travel Full time

About Hays Travel

Hays Travel is the UK's largest independent travel agency, specialising in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more.

Job Description

We are looking for a confident, sales-driven individual with good leadership qualities and a positive can-do attitude to join our Vista Sales Call Centre team. As a Team Leader, you will be responsible for managing, coaching, and developing a team of agents, motivating them to deliver exceptional customer service and achieving monthly targets.

Key Responsibilities

  • Supervise and lead by example while motivating a team
  • Maximise team sales to achieve targets
  • Pro-actively identify and address performance and conduct issues
  • Carry out daily enquiry audits and KPI reviews
  • Assist in emergency or operational difficulties
  • Pro-actively build and maintain relationships between departments and divisions
  • Provide motivational and inspiring weekly Buzz sessions
  • Assist with call monitoring and providing constructive feedback
  • Effectively communicate and positively promote organisational changes
  • Encourage training opportunities within the workplace
  • Motivate, praise, and encourage staff through open and honest communication
  • Ensure administration and customer service standards are upheld and in line with company standards

Competencies

  • Commitment to contribute to the growth of the business and the development of the team
  • Ensure that the company values are demonstrated at all times and that others follow this standard
  • Excellent verbal and written communication skills
  • Ability to liaise with staff at all levels
  • Effective motivational skills and the ability to remain positive and professional at all times
  • Enthusiastic and proactive with the ability to work independently (self-motivated) and as part of a team
  • Ability to work effectively with people from diverse backgrounds
  • Has worked within teams based at various locations

Experience

  • Customer service experience
  • Excellent product knowledge
  • Worked within a Travel Sales environment
  • Experience of leading a team (essential, but not required)