Account Coordinator

3 weeks ago


Boston, Lincolnshire, United Kingdom Staffline Operations Full time
About the Role

We are seeking a highly motivated and organized Account Coordinator to join our team at Staffline Operations. As an Account Coordinator, you will play a crucial role in ensuring the smooth operation of our workforce management services.

Key Responsibilities
  • Handle high volumes of inbound and outbound calls to provide exceptional customer service
  • Respond to job applications and provide timely updates to candidates
  • Build and maintain strong relationships with our onsite teams to understand client requirements
  • Allocate workers to shifts, bookings, and planning to ensure efficient workforce management
  • Process payroll and maintain accurate records using Word and Excel
  • Track and update key performance indicators (KPIs) to measure team performance
  • Monitor and respond to compliance emails and 'Have Your Say' ticketing
  • Conduct welfare meetings with SSP candidates and provide support as needed
Requirements
  • Excellent communication and problem-solving skills
  • Ability to adapt to changing priorities and work in a fast-paced environment
  • Strong customer-centric mindset and ability to provide a positive experience
  • Good written and spoken English skills
  • Experience in a similar role is desirable, but not essential as full training will be provided
What We Offer
  • Competitive hourly rate of £12.00
  • Temp to perm opportunity with a high chance of permanent placement
  • Onsite support from Staffline Operations
  • Canteen and free car parking on site
  • Full training and development opportunities

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