Account Coordinator

4 weeks ago


Boston, United Kingdom Staffline Operations Full time
About the Role:

Staffline Operations is seeking a skilled Account Coordinator to join our team in Boston. As an Account Coordinator, you will be responsible for handling high inbound and outbound call volumes, responding to job applications, and providing a positive customer experience. You will also be required to build and maintain relationships with our onsite teams, allocate workers to their shifts, and process payroll.

Key Responsibilities:
  • Handling high inbound and outbound call volumes
  • Responding to job applications
  • Providing a positive customer experience
  • Building and maintaining relationships with onsite teams
  • Allocating workers to their shifts
  • Processing payroll
  • Updating records using Word and Excel
  • Tracking and updating KPIs
  • Monitoring and responding to 'Have Your Say' ticketing
  • Checking RTW reports
  • Conducting welfare meetings
  • Responding to compliance emails

Requirements:
  • Ability to quickly adapt to changing priorities
  • Strong problem-solving skills
  • Customer-centric mindset
  • Comfortable answering high volumes of calls
  • Good written and spoken English

What We Offer:
  • £12 per hour
  • 5 days out of 7
  • Temp to perm opportunity
  • Onsite support from Staffline
  • Canteen on site
  • Free car parking on site
  • Full training provided

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