Guest Experience Manager

2 weeks ago

Woodford Green, Greater London, United Kingdom London Chigwell Prince Regent Hotel, Signature Collection By Best Western Full time

About Us

London Chigwell Prince Regent Hotel, part of the Signature Collection By Best Western, is a renowned establishment known for its exceptional hospitality and commitment to creating memorable experiences for guests. Situated in a prime location, our hotel offers a blend of elegance and convenience, catering to both business and leisure travelers.

The Opportunity

We are seeking a dedicated and passionate individual to join our team as a Duty Manager. In this role, you will play a vital part in ensuring the smooth operation of our restaurant and bar, delivering outstanding service and upholding our high standards.

Your Responsibilities

  • Prepare the restaurant and bar for service, maintaining impeccable presentation and hygiene standards.
  • Provide exceptional customer service, exceeding guest expectations and creating a welcoming atmosphere.
  • Manage and supervise staff effectively, fostering a positive and collaborative work environment.
  • Ensure compliance with all relevant regulations and policies.
  • Resolve guest inquiries and concerns promptly and professionally.

Ideal Candidate Profile

  • A genuine passion for hospitality and a commitment to delivering exceptional service.
  • Proven experience in a similar role within a fast-paced environment.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong organizational and time management abilities.
  • A team player with a positive attitude and a willingness to learn.

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