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Front Desk Associate

2 months ago

Woodford Green, Greater London, United Kingdom London Chigwell Prince Regent Hotel, Signature Collection By Best Western Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Associate to join our team at the London Chigwell Prince Regent Hotel, Signature Collection By Best Western. As a key member of our front office team, you will be responsible for providing exceptional guest experiences, ensuring seamless check-in and check-out processes, and handling guest inquiries and requests.

Key Responsibilities
  • Guest Services: Provide a warm and welcoming experience for guests, ensuring a smooth and efficient check-in and check-out process.
  • Communication: Respond to guest inquiries and requests in a timely and professional manner, using excellent communication and interpersonal skills.
  • Problem-Solving: Handle guest complaints and issues in a fair and professional manner, using problem-solving skills to resolve issues.
  • Teamwork: Collaborate with other hotel staff to ensure seamless guest experiences, including housekeeping, food and beverage, and maintenance teams.
  • Administrative Tasks: Perform administrative tasks, including data entry, filing, and other duties as required.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 1-2 years of experience in a front desk or customer service role.
  • Skills: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
  • Computer Skills: Proficient in using hotel reservation systems, MS Office, Excel, and Outlook.
  • Availability: Willingness to work flexible hours, including weekends and holidays.
Benefits
  • Employee Discounts: Enjoy discounts on bedroom rates across our Best Western hotel portfolio.
  • Shopping Discounts: Receive discounts on groceries, fashion, travel, utilities, days out, and holidays.
  • Wellness Programs: Participate in eye care, free legal and money advice, counseling sessions, and hospital and death benefit plans.
  • Recognition and Rewards: Receive recognition and rewards for outstanding performance and contributions to the team.