IT Support Specialist
24 hours ago
Cambridge 5 days a week
£12.50 / Hour
The One Group is seeking a skilled IT Helpdesk Admin to provide short-term support on their helpdesk, following a large influx of tickets. We are looking for someone with 1+ years of experience within IT Support, either working on a Service Desk, as an IT Technician, or similar.
Key Responsibilities:
- Manage the ticketing system to ensure SLAs are met
- Evaluate and escalate tickets when necessary
- Provide reports on tickets and create IT guides on various systems
Requirements:
- A minimum of 1 year IT Support experience
- Experience working on a ticketing system
- Knowledge of Office 365 and Active Directory
- Willingness to work in the Cambridge office 5 days per week
- Availability to start immediately
This role is an excellent opportunity to gain experience, update your CV, and enhance your skills and experience. There may be an opportunity for the contract to be extended.
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