IT Support Specialist
1 day ago
2nd Line Support Technician - IT Talent Solutions Ltd
We are seeking a highly skilled and experienced 2nd Line Support Technician to join our dynamic and expanding team at IT Talent Solutions Ltd. This role offers the opportunity to work on diverse technical projects while providing top-level support to business clients.
The company is committed to the professional and personal development of their team, promoting a healthy work-life balance, and placing a strong emphasis on employee wellbeing. The collaborative environment fosters teamwork, and we aim to deliver excellent experiences for both clients and suppliers.
Key Responsibilities:
- Setting up and supporting small and medium-sized business networks, both remotely and on-site
- Installing and maintaining computer systems and hardware
- Managing Office 365 installations, migrations, and support
- Setting up and managing email accounts, DNS, and customer applications
- Providing technical support for Microsoft Exchange and IP phone systems
- Taking on technical lead responsibilities and helping shape clients' long-term IT strategies
Required Skills:
- Strong troubleshooting and problem-solving abilities
- Experience with installing and configuring routers, firewalls, and VPNs
- Proficient in Acronis backup setups and troubleshooting
- Knowledge of network switches and server alerts
- Active Directory and Azure AD implementation
- Experience with Office 365 migration and SharePoint deployment
- Understanding of public Wi-Fi, NAS drives, UPS, and Microsoft Intune
- Familiarity with monitoring alerts and IT project completion
Preferred Skills:
- Minimum 2 years' experience supporting business networks
- Experience working in an outsourced IT or MSP environment
- Full UK driving licence
This role offers a competitive salary, opportunities for career advancement, and a wide range of benefits, including flexible working, health insurance, and regular performance reviews.
Location: CambridgeHours: 40 hours per week, Monday - Friday
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