Customer Relations Support Team Leader

2 months ago

Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time

Join Our Mission to Drive the Global Renewable Energy Revolution

We're on a mission to make a big green dent in the universe, and we need talented individuals to help us achieve our vision. As a leading player in the renewable energy sector, we're passionate about reducing carbon footprints and empowering customers to take control of their energy use.

About the Role

We're seeking a highly motivated and experienced Customer Relations Support Team Leader to join our Solar Install Support Team in Brighton. As a key member of our team, you'll be responsible for leading a team of Install Coordinators to deliver exceptional customer service and support.

Key Responsibilities

  • Lead a team of Install Coordinators, providing guidance and support to ensure they meet their goals and objectives.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Collaborate with regional field teams to ensure seamless communication and coordination.
  • Coach and mentor team members to enhance their skills and performance.
  • Identify and implement process improvements to increase efficiency and productivity.
  • Develop and maintain strong relationships with customers, stakeholders, and internal teams.

Requirements

  • Proven experience in customer relations, team leadership, and coaching.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

Why Join Us?

At Octopus Energy, we're passionate about creating a positive impact on the environment and our customers' lives. We're committed to equality, diversity, and inclusion, and we welcome applications from talented individuals from all backgrounds. If you're a motivated and experienced professional looking for a new challenge, we'd love to hear from you.

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