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Customer Relations Support Coordinator

2 months ago

Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time
About the Role

We're seeking a highly skilled and motivated Customer Relations Support Coordinator to join our team at Octopus Energy. As a key member of our Solar Install Support Team, you will be responsible for leading a team of Install Coordinators to deliver exceptional service to our Solar customers.

Key Responsibilities
  • Lead a team of Install Coordinators, providing guidance and support to ensure they meet their goals and objectives.
  • Develop and implement effective strategies to improve customer satisfaction and retention.
  • Collaborate with the regional field team to ensure seamless communication and coordination.
  • Provide coaching and feedback to team members to drive continuous improvement.
  • Identify and implement process improvements to enhance the customer experience.
  • Work closely with the customer support teams to ensure a unified approach to customer service.
Requirements
  • Proven experience in a customer-facing role, with a focus on customer relations and support.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Strong analytical and problem-solving skills, with the ability to identify and implement process improvements.
  • Ability to work in a fast-paced environment, with a focus on delivering high-quality results.
  • Strong attention to detail and accuracy, with a focus on delivering exceptional customer service.
What We Offer
  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and innovative company, with a focus on renewable energy and sustainability.
  • A collaborative and supportive work environment, with a focus on employee development and growth.
  • The chance to make a real difference in the lives of our customers, and contribute to a more sustainable future.