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Customer Relations Support Coordinator
2 months ago
We're seeking a highly skilled and motivated Customer Relations Support Coordinator to join our team at Octopus Energy. As a key member of our Solar Install Support Team, you will be responsible for leading a team of Install Coordinators to deliver exceptional service to our Solar customers.
Key Responsibilities- Lead a team of Install Coordinators, providing guidance and support to ensure they meet their goals and objectives.
- Develop and implement effective strategies to improve customer satisfaction and retention.
- Collaborate with the regional field team to ensure seamless communication and coordination.
- Provide coaching and feedback to team members to drive continuous improvement.
- Identify and implement process improvements to enhance the customer experience.
- Work closely with the customer support teams to ensure a unified approach to customer service.
- Proven experience in a customer-facing role, with a focus on customer relations and support.
- Excellent leadership and communication skills, with the ability to motivate and inspire a team.
- Strong analytical and problem-solving skills, with the ability to identify and implement process improvements.
- Ability to work in a fast-paced environment, with a focus on delivering high-quality results.
- Strong attention to detail and accuracy, with a focus on delivering exceptional customer service.
- A competitive salary and benefits package.
- The opportunity to work with a dynamic and innovative company, with a focus on renewable energy and sustainability.
- A collaborative and supportive work environment, with a focus on employee development and growth.
- The chance to make a real difference in the lives of our customers, and contribute to a more sustainable future.