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Customer Relations Support Coordinator

2 months ago

Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time
About the Role

We're on a mission to drive the global renewable energy revolution, and we need a talented Customer Relations Support Coordinator to join our team. As a key member of our Solar Install Support Team, you'll play a crucial role in supporting customers in using low carbon tech products we're installing in their homes.

Key Responsibilities
  • Lead a team of Install Coordinators, providing guidance and support to ensure excellent customer service
  • Develop and implement strategies to improve customer satisfaction and retention
  • Collaborate with regional field teams to deliver exceptional results and drive business growth
  • Coach and mentor team members to enhance their skills and performance
  • Identify and implement process improvements to increase efficiency and productivity
What We're Looking For
  • A proven track record of leading high-performing teams and driving business results
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • A customer-centric approach, with a focus on delivering exceptional service and support
  • Strong analytical and problem-solving skills, with the ability to identify and implement process improvements
  • A passion for renewable energy and a commitment to our mission to drive the global energy transition
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Share options in Octopus Energy Group

We're an equal opportunities employer and welcome applications from diverse candidates. If you're passionate about renewable energy and customer service, we'd love to hear from you.