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Customer Support Administrator

2 months ago

Spalding, United Kingdom The Staffing Network Ltd Full time
Company Overview:
The Staffing Network Ltd is a prominent labour provider in the UK, collaborating with a leading organization to offer exceptional customer service support.

Position:
Customer Support Administrator

Working Hours:
Monday to Friday, with start times between 08:00 AM and 09:00 AM, and shifts ending between 05:00 PM and 06:00 PM. Weekend work is required once every three weeks.

Compensation:
£11.50 per hour

Key Responsibilities:
  • Accurately process and maintain customer requirements within the designated systems, ensuring timely data entry.
  • Deliver outstanding customer service by addressing inquiries and resolving issues efficiently.
  • Ensure all transactions align with departmental Key Performance Indicators (KPIs).
  • Document customer or internal discrepancies in the relevant system, keeping records updated with the latest information.
  • Understand customer orders and process them accordingly.
  • Communicate with customers regarding collection dates and times.
  • Inform customers about any shortages or discrepancies encountered during order processing.
  • Arrange transportation for customers when necessary.
  • Handle returns and rejections as required.
  • Manage a high volume of incoming calls and emails from customers.
  • Assess customer needs and suggest suitable products or services.
  • Maintain precise and comprehensive records of customer interactions and transactions.

Qualifications:
  • Previous experience in a similar role is advantageous.
  • Excellent verbal and written communication skills.
  • Strong IT proficiency.
  • Exceptional problem-solving abilities.
  • Capability to manage challenging or upset customers with professionalism and empathy.
  • Proficient in utilizing computer systems and software applications.

Benefits:
  • Canteen facilities
  • Company pension scheme
  • Cycle to work initiative
  • Complimentary parking
  • On-site parking availability

Schedule:
Flexible hours are required, including weekends.