Operations Administrator
3 months ago
**Hours of Work: Monday to Friday, 08.00 am to 05.00 pm, 1 hour unpaid lunch break - 40 hours per week.**
The Operations Administrator - Customer Care, will take primary responsibility for handling the body of customer issues and complaints received by George Barnsdale - from point of order until the end of the warranty period. They will liaise with external stakeholders and internal individuals to ensure customer expectations are managed and met/exceeded, wherever possible.
**Essential Requirements**:
- Administration and data entry.
- Appointment and logístical scheduling.
- Strong organisational skills, with a good ability for work prioritisation and multi-tasking.
- Excellent verbal and written communication.
- Ability to build relationships, both internally and externally through strong communication.
- Experience in direct line customer service.
- Ability to handle customer complaints and negotiate favourable outcomes.
- Flexible, intelligent & engaged.
- IT skills - Microsoft Office. Bespoke software training will be provided.
**Desirable Requirements**:
- Dispute resolution
- Customer service principles and techniques
- Technical background/qualification
- Ability to understand and communicate technical information
- Microsoft CRM experience
**Role Accountabilities**:
- Offer outstanding customer service
- Manage customer feedback (praise, questions, issues and complaints) quickly and effectively.
- Liaise with all George Barnsdale teams to ensure customers are fully informed and properly served
- Ensure adherence to customer service policy, processes and procedures
- Supporting the Operations Director and Manager as required to deliver on the operational excellence of the business
- Observe all safety rules and procedures, ensuring that the work area, equipment and materials are left in a safe state; and that reasonable care is taken for the health and safety of all fellow employees and any other persons within the work area.
- Work in a manner that actively seeks to reduce any negative environmental impact in relation to the processes and procedures operating within their area and across the wider business e.g. reduction of waste, recycling etc.
- Carry out and comply with all company policies, procedures and instructions and any other reasonable duties deemed necessary by the company.
- Provide general operations administration support when required.
- Providing support to other office staff and management including the handling correspondence.
- Preparing and updating documentation.
- Answering the telephone, forwarding calls and taking messages.
- Maintaining filing systems and ensuring proper retention of documents.
- Create and maintain records and databases with up-to-date order related information.
- Scheduling appointments and diary management.
- Provide support to other colleagues, as and when required.
**Benefits**:
- MHFA England Mental Health First Aiders
- Free Parking
- Perks at work - Discounts
- Corporate Clothing
- Professional Development
- Pension
Pay: £23,800.00-£25,000.00 per year
**Benefits**:
- Company events
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Application question(s):
- Do you live within a 40 minute commute to Donington?
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: Operations Administrator - Customer Care
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