Operations Administrator

3 months ago


Spalding, United Kingdom George Barnsdale Full time

**Hours of Work: Monday to Friday, 08.00 am to 05.00 pm, 1 hour unpaid lunch break - 40 hours per week.**

The Operations Administrator - Customer Care, will take primary responsibility for handling the body of customer issues and complaints received by George Barnsdale - from point of order until the end of the warranty period. They will liaise with external stakeholders and internal individuals to ensure customer expectations are managed and met/exceeded, wherever possible.

**Essential Requirements**:

- Administration and data entry.
- Appointment and logístical scheduling.
- Strong organisational skills, with a good ability for work prioritisation and multi-tasking.
- Excellent verbal and written communication.
- Ability to build relationships, both internally and externally through strong communication.
- Experience in direct line customer service.
- Ability to handle customer complaints and negotiate favourable outcomes.
- Flexible, intelligent & engaged.
- IT skills - Microsoft Office. Bespoke software training will be provided.

**Desirable Requirements**:

- Dispute resolution
- Customer service principles and techniques
- Technical background/qualification
- Ability to understand and communicate technical information
- Microsoft CRM experience

**Role Accountabilities**:

- Offer outstanding customer service
- Manage customer feedback (praise, questions, issues and complaints) quickly and effectively.
- Liaise with all George Barnsdale teams to ensure customers are fully informed and properly served
- Ensure adherence to customer service policy, processes and procedures
- Supporting the Operations Director and Manager as required to deliver on the operational excellence of the business
- Observe all safety rules and procedures, ensuring that the work area, equipment and materials are left in a safe state; and that reasonable care is taken for the health and safety of all fellow employees and any other persons within the work area.
- Work in a manner that actively seeks to reduce any negative environmental impact in relation to the processes and procedures operating within their area and across the wider business e.g. reduction of waste, recycling etc.
- Carry out and comply with all company policies, procedures and instructions and any other reasonable duties deemed necessary by the company.
- Provide general operations administration support when required.
- Providing support to other office staff and management including the handling correspondence.
- Preparing and updating documentation.
- Answering the telephone, forwarding calls and taking messages.
- Maintaining filing systems and ensuring proper retention of documents.
- Create and maintain records and databases with up-to-date order related information.
- Scheduling appointments and diary management.
- Provide support to other colleagues, as and when required.

**Benefits**:

- MHFA England Mental Health First Aiders
- Free Parking
- Perks at work - Discounts
- Corporate Clothing
- Professional Development
- Pension

Pay: £23,800.00-£25,000.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking

Schedule:

- Monday to Friday

Application question(s):

- Do you live within a 40 minute commute to Donington?

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: Operations Administrator - Customer Care



  • Spalding, United Kingdom Superior Staffing Full time

    A Building & Property Maintenance company based on the outskirts of Spalding are looking for a well organised and ambitious Administrator to join their busy team. Please note this role is based at the company's office and not a hybrid/remote position. Hours of work 9am-5pm Monday-Friday. The main purpose of an Operations Administrator is: - Updating...


  • Spalding, Lincolnshire, United Kingdom Job&talent Full time £25,437

    Position OverviewWe are seeking a dedicated Operations Administration Manager to enhance our dynamic team. This role is essential for ensuring the smooth functioning of our operations.About the CompanyOur organization is a leading expert in supply chain and logistics, committed to delivering flexible, dependable, and cost-efficient services.Key...


  • Spalding, United Kingdom George Barnsdale and Sons Ltd Full time

    **Hours of Work: Monday to Friday, 08.00 am to 05.00 pm, 1 hour unpaid lunch break - 40 hours per week.** The Operations Administrator - Customer Care, will take primary responsibility for handling the body of customer issues and complaints received by George Barnsdale - from point of order until the end of the warranty period. They will liaise with...


  • Spalding, Lincolnshire, United Kingdom Job&talent Full time

    Position OverviewOur client, a prominent player in the UK logistics and supply chain sector, is seeking an Operations Administration Manager to enhance their expanding team.About the CompanySpecializing in adaptable, dependable, and economical supply chain solutions, our client is dedicated to delivering exceptional service.Key ResponsibilitiesOversee the...

  • Administrator

    4 months ago


    Spalding, United Kingdom Rivus Group Full time

    This is an exciting opportunity for a Workshop Administrator to join our team. As a Workshop Administrator, you’ll play a part in keeping some of the UK’s biggest brands on the road, responsible for ensuring the most efficient and highest possible standard of customer service and depot administration procedures. Working as part of the team to maintain,...

  • Administrator

    3 months ago


    Spalding, United Kingdom Rivus Group Full time

    This is an exciting opportunity for a Workshop Administrator to join our team. As a Workshop Administrator, you’ll play a part in keeping some of the UK’s biggest brands on the road, responsible for ensuring the most efficient and highest possible standard of customer service and depot administration procedures. Working as part of the team to maintain,...


  • Spalding, United Kingdom Bakkavor Full time

    **Title**:Logistics Administrator **Days of Work**: 5/7 (Weekend Working on a rota Basis) **Hours of Work**: 8:30AM-5:00PM (7.30AM- 4PM) rotating weekly **Salary**:up to 23.100 DOE **Benefits Package**: 33 days (Inclusive of Bank Holidays) Pension Flexible Benefits Package **Who are Bakkavor**: Bakkavor is one of the leading providers of fresh...


  • Spalding, United Kingdom B. A. Bush (Tyres) Ltd Full time

    Bush Tyres are currently recruiting for an experienced Administrative Assistant to join the team at our Spalding Commercial branch. This would be a varied role working within the National Fleet Team, to support with all aspects of the day to day business operations. **Day to day duties would include but not be limited to**: - National Fleet Department...


  • Spalding, United Kingdom Grade A Recruitment Ltd Full time

    We are seeking a dedicated School Administrator to join an amazing educational team in Spalding. This is a key role in ensuring the smooth and efficient operation of the school’s administrative functions. Responsibilities: * Oversee and maintain accurate student records, attendance, and sensitive data. * Act as the first point of contact for...


  • Spalding, United Kingdom Bakkavor Full time

    **Talent Acquisition Administrator - Fixed Term Contract** **Competitive Salary** **Monday to Friday 8.30 - 5pm** **Hybrid** We’re proud to offer you a career with possibilities. To encourage you to work hard, aim high and bring your best to work, every day. To know that as a valued **Talent Acquisition Administrator **we’ll support your ambition,...


  • Spalding, Lincolnshire, United Kingdom Lisa Wright Recruitment Full time

    Junior Legal Administrator RoleLisa Wright Recruitment is seeking a highly motivated and organized Junior Legal Administrator to join a reputable law firm in Spalding, Lincolnshire. As a key member of the team, you will be responsible for providing administrative support to the legal team, ensuring the smooth operation of client and matter files, and...


  • Spalding, Lincolnshire, United Kingdom Lisa Wright Recruitment Full time

    Junior Legal Administrator RoleLisa Wright Recruitment is seeking a highly motivated and organized Junior Legal Administrator to join a reputable law firm in Spalding, Lincolnshire. As a key member of the team, you will be responsible for providing administrative support to the legal team, ensuring the smooth operation of client and matter files, and...

  • Warehouse Operative

    4 months ago


    Spalding, United Kingdom Kingston Barnes Ltd Full time

    My client a distribution company **based in Spalding **is currently looking to employ Warehouse operatives on a temp to perm basis. **Hours are : 0800-1600** **Pay rate: £10.45/ per hour** **The stock administrator role will involve**: - General administration paperwork filing - Inspecting floors and physically checking stock as required - Audit the...


  • Spalding, Lincolnshire, United Kingdom The Smartlist Full time

    Receptionist / AdministratorWe are seeking a highly organized and detail-oriented Receptionist / Administrator to join our Administrative team at The Smartlist. This is a fantastic opportunity to work in a dynamic and supportive environment, providing exceptional customer service to our visitors and stakeholders.Key Responsibilities:Provide a warm and...


  • Spalding, Lincolnshire, United Kingdom Chandlers (Farm Equipment) Ltd Full time

    About Chandlers (Farm Equipment) LtdWe are a family-owned company with a rich history of serving the farming community for over 85 years. Our commitment to promoting staff from within ensures that our managers and representatives have a deep understanding of our values and operations.Our MissionWe strive to provide exceptional service and support to our...


  • Spalding, Lincolnshire, United Kingdom Chandlers (Farm Equipment) Ltd Full time

    About Chandlers (Farm Equipment) LtdWe are a family-owned company with a rich history of serving the farming community for over 85 years. Our commitment to promoting staff from within ensures that our managers and representatives have a deep understanding of our values and operations.Our MissionWe strive to provide exceptional service and support to our...


  • Spalding, Lincolnshire, United Kingdom Lisa Wright Recruitment Full time

    Junior Legal Administrator OpportunityLisa Wright Recruitment is pleased to be working with a highly successful and well-established solicitors firm in Spalding, Lincolnshire, to recruit a Junior Legal Administrator to join their team.Key Responsibilities:Efficiently manage client and matter files, ensuring accurate and timely documentation.Provide vital...


  • Spalding, Lincolnshire, United Kingdom Lisa Wright Recruitment Full time

    Junior Legal Administrator OpportunityLisa Wright Recruitment is pleased to be working with a highly successful and well-established solicitors firm in Spalding, Lincolnshire, to recruit a Junior Legal Administrator to join their team.Key Responsibilities:Efficiently manage client and matter files, ensuring accurate and timely documentation.Provide vital...


  • Spalding, United Kingdom Integrity Plus Ltd Full time

    Our Spalding client, a successful FMCG company is looking to recruit a Production Administrator to work a 2/2/3 shift pattern Key Responsibilities •Review and update operational documentation. •Maintain and create operational records. •Working with Production Shift Managers, update and re-issue all work instructions and training records •Review SSOWs...


  • Spalding, United Kingdom Bakkavor Full time

    **Title**:Supply Chain Administrator **shift**: Monday to Friday 7am -3pm **Rate of pay**: £12.43 per hour **Benefits Package**: Pension Flexible Benefits Package **Who are Bakkavor**: Bakkavor is one of the leading providers of fresh prepared food in the UK, with an international presence in the US and China. Our 19,000 employees operate from 39...