Guest Services Manager

3 weeks ago


London, Greater London, United Kingdom Balthazar - Team Member Full time

Balthazar Brasserie - Lead Receptionist Position

  • Renowned brasserie situated in a vibrant cultural district
  • Classic sophistication paired with outstanding culinary offerings
  • Inspired by French cuisine and traditional hospitality
  • Opportunity to savor exquisite dishes and artfully crafted beverages

We are in search of a refined Lead Receptionist to become part of our energetic team

  • Initial point of contact for patrons, establishing the ambiance for their visit
  • Dedication to hospitality and exceptional service standards
  • Outstanding organizational capabilities

Primary Responsibilities:

  • Warmly and professionally greet and welcome guests
  • Oversee reservations and guarantee effective table management
  • Collaborate with the service team to ensure a flawless dining experience
  • Handle phone inquiries and provide necessary information and support
  • Keep the reception area tidy and well-organized
  • Maintain elevated service standards and guest satisfaction

Qualifications:

  • Familiarity with reservation systems
  • Prior experience in a receptionist or front-of-house role within the hospitality sector
  • Exceptional communication and interpersonal abilities
  • Strong organizational skills and meticulous attention to detail
  • Capability to manage multiple tasks in a dynamic environment
  • Friendly and approachable personality

Perks:

  • Substantial discounts on dining, including beverages, at our establishments
  • Career advancement opportunities within the organization
  • Paid overtime and increasing holiday leave based on tenure
  • Referral program and access to various employee discounts
  • Recognition programs, long service awards, and employee appreciation initiatives

Become a part of our esteemed establishment, known for its exceptional hospitality

We value equal opportunity and diversity in our workplace



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