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Guest Service Team Leader

2 months ago

London, Greater London, United Kingdom Compass Services, UK and Ireland Limited TA Rapport Guest Services Full time

About the Role

We are seeking a highly motivated and experienced Guest Service Team Leader to join our dynamic team at Rapport Guest Services, a specialist company providing corporate organisations with fully managed front and back of house guest services.

Key Responsibilities

  • Deliver exceptional client care by greeting guests promptly and professionally, ensuring a warm and welcoming atmosphere.
  • Manage all daily operational aspects of the guest services, including ground floor reception and meeting room management, with a focus on efficiency and flexibility.
  • Monitor and maintain high standards of service delivery, ensuring consistency and excellence at all times.
  • Develop effective working relationships with clients, key stakeholders, and service providers, fostering a collaborative and supportive environment.
  • Manage complaints and concerns, liaising with relevant departments and escalating to management as necessary.
  • Support with performance reviews, individual Personal Development Plans, rota management, and other HR-related aspects, including recruitment and onboarding.
  • Support new team members with training, coaching, and team engagement activities, promoting a one-team approach.

Requirements

  • Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
  • At least one year of customer service and team leadership experience in a similar environment.
  • Be upbeat, organised, self-confident, and able to adapt to changing situations.
  • Demonstrate a positive, can-do attitude with a focus on detail and professionalism.
  • Be able to manage and motivate the team, ensuring client needs and visitors are met.
  • Possess excellent communication skills, written and verbal.

What We Offer

  • Exclusive travel discounts with major brands.
  • Discounts on groceries and personal finance benefits.
  • Contributory pension scheme and access to wellness programs.
  • Employee Assistance Program and digital GP services.
  • Learning and development opportunities and WOW Awards for exceptional service.
  • One Paid Day for Charity Work.

About Us

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. We are committed to developing our people and offering a range of professional and personal development opportunities. We celebrate diversity and inclusion, and our Employee Networks provide a safe space for our Ambassadors to connect and collaborate.

We are proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, providing tailored services to clients in all major cities in the UK and Ireland, and key locations in the US and Hong Kong.