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Commercial Account Executive

2 months ago

London, Greater London, United Kingdom Liforme (B Corp Certified) Full time
About Liforme (B Corp Certified)

We are a dynamic, fast-growing company in the Yoga & Wellness Sector with sales in over 185 countries worldwide. Our mission is to support and encourage the practice of Yoga and physical and mental wellbeing with our original, ground-breaking, and truly useful products.

Job Title: Wholesale Account Executive

We are seeking a bright, enthusiastic, and commercially aware individual to support the day-to-day operation of our wholesale channel. As a Wholesale Account Executive, you will be responsible for delivering exceptional customer service to our wholesale accounts, helping us to develop our relationships with wholesale partners worldwide.

Key Responsibilities:
  • Support the Wholesale Manager with the day-to-day management of our growing wholesale channel.
  • Deliver exceptional customer service to our wholesale accounts, helping us to develop our relationships with wholesale partners worldwide.
  • Maintain a smooth operational flow and first-class wholesale customer experience by assisting with incoming customer enquiries and requests efficiently.
  • Develop and deepen our wholesale relationships by going above and beyond customer expectations.
  • Carry out key aspects of the CRM process flow – processing new leads, on-boarding new accounts, and reactivating dormant accounts.
  • Update and improve customer assets and documents, such as our wholesale lookbook and price lists.
  • Proactively help our internal Operations Team to ensure wholesale orders are processed efficiently.
  • Support the Wholesale Manager with new and existing sales and marketing initiatives, including through research and reporting as required.
Requirements:
  • Outstanding customer service skills, with a genuine desire to go above and beyond.
  • Excellent writing and communication skills with a positive and friendly disposition.
  • Culturally sensitive and comfortable communicating with internal and external contacts worldwide.
  • Good commercial instincts, with the ability to see how today may impact a relationship longer-term.
  • Experience of working within a wholesale, B2B or relationship management position.
  • Experience in a customer service focused role.
What We Offer:
  • Competitive salary.
  • Hybrid and flexible working structure – remote and office based.
  • Architect-designed office space in Camden Town, Central London.
  • Private Health Insurance.
  • Good holiday allowance.
  • Pension contribution.
  • Monthly fitness/wellness/gym allowance.
  • An exciting calendar of team social gatherings and events.