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Service Operations Manager

2 months ago


Crawley, West Sussex, United Kingdom Pybus Recruitment Ltd Full time
About the Role:

This is an exciting opportunity to join Pybus Recruitment Ltd as a Service Operations Manager in our Aftersales Department. As a key member of our team, you will be responsible for leading and inspiring a dedicated team to ensure the seamless operation of parts and service processes.

Key Responsibilities:
  • Team Leadership: Maintain high performance standards within the parts and service teams through effective coaching and performance management.
  • Talent Acquisition: Recruit and select team members in alignment with organisational needs.
  • Customer Service: Uphold customer service standards ensuring adherence to customer satisfaction indicators.
  • Process Improvement: Ensure adequate resources are available to meet servicing requirements regularly reviewing key operating controls.
  • Inventory Management: Oversee stock control and warehouse management ensuring compliance with manufacturer and business operating requirements.
  • Marketing Strategy: Develop and implement targeted marketing campaigns to maximise commercial opportunities.
  • Market Analysis: Monitor customer needs and competitor activity ensuring relevant and effective marketing efforts.
  • Process Standardization: Ensure all service processes meet brand standards and are consistently implemented.
  • Interdepartmental Collaboration: Foster interdepartmental communication to develop business and team ethos.
  • Health and Safety: Maintain a safe and healthy working environment ensuring compliance with Health and Safety requirements.
Requirements:Skills & Requirements:
Essential:
  • Customer Focus: Passion for delivering excellent customer satisfaction.
  • Organisational Skills: Strong organisational and planning skills.
  • Energy and Enthusiasm: High levels of energy and enthusiasm.
  • Communication Skills: Excellent numeracy and literacy skills.
  • Business Acumen: Comprehensive understanding of all departments and KPIs.
  • Technical Skills: Proficiency in IT.
  • Professional Image: Smart appearance.
  • Driving Licence: Full UK driving licence.
Experience:
  • Industry Experience: Relevant motor industry experience is essential.
Benefits:Key Benefits:
  • Leadership Opportunities: Guide and mentor a team fostering a culture of excellence and continuous improvement.
  • Competitive Salary: Enjoy a competitive base salary ranging from 35000 to 45000 complemented by a company car.
  • Professional Growth: Engage in a role that offers substantial scope for professional development within the motor industry.
  • Impactful Work: Play a crucial part in enhancing customer experiences and driving business success.