IT Support Specialist

3 weeks ago


West Midlands Combined Authority, United Kingdom Hays Technology Full time
Job Title: 1st / 2nd Line IT Helpdesk Support (Permanent)

Your new company Hays is working with a leading online retailer based in Worcester. This company is experiencing rapid growth and is looking for a 2nd Line IT Support Technician.

About the Role

As a 2nd Line IT Support Technician, you will be able to develop a strong internal IT framework and enhance cybersecurity and internal procedures. You will be overseeing all IT hardware, managing Microsoft Office accounts, coordinating with external IT support and other IT stakeholders, setting up new Gmail accounts, and addressing general IT issues.

Key Responsibilities
  1. Provide efficient second-line support, addressing escalations, technical enquiries, and problem-solving.
  2. Oversee the management and deployment of the ISO 27001 system.
  3. Develop and manage Cyber policies.
  4. Travel across sites may be necessary based on business requirements.
  5. Work in a full-time permanent position.
  6. Enjoy opportunities to progress.
  7. Benefit from 25 Days Annual Leave + Bank Holidays.
  8. Take advantage of Birthday Day Off.
  9. Enjoy Company Product Discounts.
  10. Participate in a Profit Share Bonus Scheme.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&Cs, Privacy Policy, and Disclaimers which can be found at https://www.hays.co.uk/.


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