Customer Service Representative
1 month ago
Pure Fishing is a leading global provider of fishing tackle, lures, rods, and reels with a diverse portfolio of brands.
Our mission is to deliver exceptional experiences for anglers and customers through innovative products, superior services, and a passionate team.
We are dedicated to helping you have more fun and catch more fish.
Please visit our website www.purefishing.com for further information.
Job SummaryThe Customer Service Representative will report to the Customer Service Team Leader and be responsible for providing an efficient service to our customers, consumers, and sales team with a focus on After Sales.
Key Responsibilities- Liaise with customers, consumers, and sales team via phone and email to provide an efficient and professional After Sales service.
- Provide exceptional service to each customer by collaborating with the team, focusing on meeting their needs through courteous attention to detail and timely follow-up on all requests and issues.
- Action calls and emails for stock returns due to order errors, picking errors, or faulty products.
- Raise correct actions on the system, including writing off credits for faulty goods or raising replacement orders under the Hardy warranty.
- Carry out administrative tasks to support the After Sales team.
- Work closely with the Customer Service & Marketing team to support the upkeep and maintenance of the UK showroom, as well as planning and logistics of shows/events.
- Liaise with Service Centres regarding spares and repairs, including arranging collections from customers.
- Physically sort incoming parcels such as repair requests, Hardy warranty claims, customer returns, etc.
- 1-2 years of similar customer service experience is essential, with experience in a similar After Sales environment being beneficial.
- The ability to communicate effectively, both written and verbally, with colleagues, customers, and consumers is essential.
- Knowledge of the fishing tackle industry and products is essential, with experience of carrying out repairs on fishing tackle equipment desirable, although training will be given.
- A good working knowledge of Excel, Word, and Outlook is essential, with working knowledge of SAP being advantageous although training would be provided.
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