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Project Liaison Officer
2 months ago
We are seeking a highly skilled Project Liaison Officer to join our Asset Management team. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring effective communication with tenants and stakeholders.
Key Responsibilities:
- Provide a dedicated tenant liaison point of contact for customers, responding to queries and concerns in a timely and professional manner.
- Liaise with customers on investment plans for all projects, providing guidance and support throughout the process.
- Investigate and resolve customer complaints and issues, working closely with relevant parties to find solutions.
- Develop and maintain relationships with customers, stakeholders, and internal teams to ensure seamless communication and collaboration.
- Prepare and present reports and statistical information to management, highlighting key trends and areas for improvement.
About You
We are looking for a highly motivated and organized individual with excellent communication and interpersonal skills. You will have a proven ability to work in a pressurized environment, prioritizing tasks and managing multiple projects simultaneously.
Requirements:
- Proven experience in customer-facing roles, with a strong focus on service delivery and quality.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.
- Ability to work in a pressurized environment, prioritizing tasks and managing multiple projects simultaneously.
- Strong analytical and problem-solving skills, with the ability to prepare and present reports and statistical information.
- Knowledge of IT systems and tools, with the ability to use them as an analytical tool.
What We Offer
As a Project Liaison Officer with Nottingham City Council Housing Services, you will have access to a range of benefits, including:
- A competitive salary and benefits package.
- Opportunities for career development and progression.
- A supportive and inclusive work environment.
- Access to training and development programs.
- A range of flexible working arrangements, including hybrid working.
How to Apply
If you are a motivated and organized individual with excellent communication and interpersonal skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your CV and a supporting document, to our Employee Service Centre.
