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Customer Service Liaison

2 months ago

St Austell, Cornwall, United Kingdom Fluid Branding Full time

Job Summary

We are seeking a highly skilled and detail-oriented individual to join our team as a Customer Service Coordinator. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring timely and accurate order processing, and maintaining a high level of customer satisfaction.

Key Responsibilities

  • Raise orders and manage the order process with our suppliers to ensure timely and accurate delivery.
  • Provide excellent customer service and support to our clients, responding to inquiries and resolving issues in a professional and courteous manner.
  • Ensure order data is up-to-date and accurate, and communicate with internal stakeholders as needed.
  • Keep our customers informed of the status of their orders, and provide regular updates as necessary.
  • Communicate with internal stakeholders on issues related to order processing and customer service.
  • Provide supplier performance feedback and work with the team to improve processes and procedures.
  • Perform general administration tasks and maintain a clean and organized digital workspace.
  • Collaborate with the Merchandise Consultant to ensure seamless order processing and store management.
  • Provide tailored customer support based on developmental, strategic, and global client requirements.
  • Handle customer complaints and problem orders in a calm and professional manner.
  • Remain vigilant and proactive in problem-solving for our clients.
  • Follow warehouse booking procedures and provide cover for teammates as needed.

Benefits

  • Our bonus and rewards scheme gives you the chance to earn more and get prizes.
  • Cycle to Work Scheme and Electric Vehicle lease scheme for employees.
  • Our 3 Pillars focus groups give you a say in how the business is run.
  • We're a certified B Corporation and a member of the UN Global Compact.
  • We're Investors in People accredited and offer an employee assistance programme.
  • Our Training platform gives you a real opportunity to learn new skills and progress in your career.
  • We organise a bunch of social activities throughout the year, including Christmas parties, an annual Bowling Tournament, and an Annual Conference.

Work Environment

  • Cornwall Office - St Austell.
  • Full Time 37.5 hrs per week.