Customer Service Representative
7 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at New Guard Coatings. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.
Key Responsibilities- Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
- Process customer orders and coordinate the dispatch of goods, ensuring timely and accurate delivery.
- Work closely with colleagues to maintain local stock levels, ensuring that orders can be fulfilled efficiently and effectively.
- Liaise with suppliers to manage purchase orders and ensure a smooth supply chain.
- Provide ad-hoc cover in our warehouse during busy periods or absenteeism, including lifting up to 22kg and packing boxes or small pallets for collection.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Proven ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Basic knowledge of customer service principles and practices.
- Ability to work independently and as part of a team, with a flexible approach to working hours.
As a Customer Service Representative at New Guard Coatings, you will have the opportunity to work in a dynamic and growing company, with a strong focus on customer satisfaction and employee development. We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.
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