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Client Service Representative
2 months ago
As a Client Service Executive at Barclays, you will play a vital role in delivering exceptional customer service to our clients. Your primary responsibility will be to provide first-class support through various communication channels, ensuring that our clients receive personalized and efficient solutions to their banking needs.
Purpose of the RoleThe purpose of this role is to provide exceptional customer service while resolving more complex customer needs and requests. You will be expected to collaborate with teams across the bank to align and integrate customer care processes, identify areas for improvement, and develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
Key Responsibilities- Provide customer service through various communication channels, including chat, email, and phone.
- Execute customer service requirements to resolve more complex, specific customer needs, and provide unique, personalized resolutions for each case.
- Collaborate with teams across the bank to align and integrate customer care processes.
- Identify areas for improvement and provide recommendations for change in customer care processes.
- Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
- Resolve specific customer inquiries and issues related to the bank's products and services.
- Develop and execute reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
To be successful in this role, you should have:
- Customer service experience, interacting with clients daily and providing support and understanding around any queries they may have.
- Proficiency in customer service.
- Strong working knowledge of Microsoft Tools and their usage.
All colleagues at Barclays are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset of Empower, Challenge, and Drive.
