Client Services Representative

2 weeks ago


Glasgow, Glasgow City, United Kingdom TWX Full time
About the Role

We are seeking a highly motivated and customer-focused Client Services Advisor to join our team at TWX. As a Client Services Advisor, you will be responsible for providing exceptional service to our clients, handling inbound calls and enquiries, and working closely with our legal teams to ensure that our clients receive fast and accurate legal advice.

Key Responsibilities:

  • Respond to inbound calls, emails, and web enquiries from new and returning clients
  • Generate quotations and ensure that prospective customers have an excellent experience
  • Use initiative to identify and meet customer needs
  • Liaise with other departments to identify and meet customer needs
  • Meet KPIs/Targets to support the wider needs of the business
  • Handle enquiries from multiple channels and control them through a lead management system
  • Talk to clients to understand their requirements and direct calls to suit
  • Take payments online and over the phone
  • Liaise with Solicitors to ensure clients receive fast and accurate legal advice
  • Provide an efficient, professional service to clients at all times

What We Offer:

  • A competitive salary of £22K-£25K
  • 23 days holiday plus 8 bank holidays
  • Holiday Loyalty Scheme: Earn an additional 5 days holiday
  • Buy and Sell up to 3 holiday days each year
  • Company Bonus Scheme
  • Company Pension Scheme
  • Company referral scheme
  • Excellent maternity and paternity benefits
  • Wellbeing Support
  • Quarterly team nights/days out
  • Annual Company Day out
  • Birthday Day early finish


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