Customer Service Representative

2 weeks ago


Glasgow, Glasgow City, United Kingdom HSBC Global Services Limited Full time

Customer Service Representative

We are seeking a skilled Customer Service Representative to join our team at HSBC Global Services Limited. As a key member of our contact centre team, you will be responsible for providing exceptional telephone-based customer service to our clients.

Key Responsibilities:

  • Provide customer service to clients via telephone, resolving queries in a friendly and professional manner.
  • Work in a busy contact centre environment, handling multiple conversations with customers simultaneously.
  • Utilize multiple systems to process transactions at pace, maintaining a high degree of accuracy.
  • Solve problems and provide solutions to customers, demonstrating excellent attention to detail.
  • Educate customers about HSBC products and digital banking platforms.

Requirements:

  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced contact centre environment.
  • Technical ability to use multiple systems.
  • Commitment to providing exceptional customer service.

What We Offer:

  • A comprehensive training program to get you up-to-speed with your role and our systems.
  • A supportive team environment with opportunities for growth and development.
  • A competitive salary and benefits package.

Hybrid Working:

We operate a hybrid working environment, which means you will work at our office in Hamilton some of your time and then remotely from home. You will need to have a suitable office set up, including a desk and chair, and a home Fibre Broadband connection with a minimum speed of 10MPS.

Disability Confident Leader:

We are committed to creating diverse and inclusive workplaces and are proud to be a Disability Confident Leader. We will offer an interview to people with disabilities, long-term conditions, or neurodivergent candidates who meet the minimum criteria for the role.

Accommodations:

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk.



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