Customer Service Representative
2 weeks ago
Customer Service Representative
We are seeking a skilled Customer Service Representative to join our team at HSBC Global Services Limited. As a key member of our contact centre team, you will be responsible for providing exceptional telephone-based customer service to our clients.
Key Responsibilities:
- Provide customer service to clients via telephone, resolving queries in a friendly and professional manner.
- Work in a busy contact centre environment, handling multiple conversations with customers simultaneously.
- Utilize multiple systems to process transactions at pace, maintaining a high degree of accuracy.
- Solve problems and provide solutions to customers, demonstrating excellent attention to detail.
- Educate customers about HSBC products and digital banking platforms.
Requirements:
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced contact centre environment.
- Technical ability to use multiple systems.
- Commitment to providing exceptional customer service.
What We Offer:
- A comprehensive training program to get you up-to-speed with your role and our systems.
- A supportive team environment with opportunities for growth and development.
- A competitive salary and benefits package.
Hybrid Working:
We operate a hybrid working environment, which means you will work at our office in Hamilton some of your time and then remotely from home. You will need to have a suitable office set up, including a desk and chair, and a home Fibre Broadband connection with a minimum speed of 10MPS.
Disability Confident Leader:
We are committed to creating diverse and inclusive workplaces and are proud to be a Disability Confident Leader. We will offer an interview to people with disabilities, long-term conditions, or neurodivergent candidates who meet the minimum criteria for the role.
Accommodations:
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk.
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