Project Management Coordinator

3 weeks ago


Cleckheaton, Kirklees, United Kingdom SCCI Alphatrack Ltd Full time £26,000 - £28,000

Position Overview:

The primary responsibility of this role is to oversee the administrative aspects of front-end project operations. This includes the planning and management of survey tracking, coordinating schedules with various surveyors, and maintaining communication with clients and/or managing agents. It is essential to ensure that all necessary documentation is collected and distributed to facilitate the progression of surveys. Additionally, the role involves monitoring the return of surveys and design packs to the department within the required service level agreements (SLAs), while ensuring that any amendments are addressed promptly.

Key Responsibilities:

  • Manage high-volume internal and external relationships effectively.
  • Exhibit strong communication skills, both verbal and written, particularly with remote contacts, and demonstrate the ability to negotiate and influence as needed.
  • Possess advanced IT skills, including proficiency in Excel, Outlook, Word, Visio, and database management.
  • Maintain excellent organizational skills and document management practices.
  • Ensure quality excellence in managing surveys and design packs, which includes updating the company database and client portals.
  • Proactively follow up with surveyors to keep records current and facilitate effective communication between field and office teams.
  • Cultivate and sustain strong working relationships with the FTTH Department and surveying teams to enhance performance outcomes.
  • Develop and maintain productive relationships with clients to optimize performance delivery.
  • Track, respond to, and resolve all queries and inquiries from internal and external customers in a timely manner.
  • Provide regular reporting to clients and the FTTH Delivery Manager.
  • Communicate information clearly and effectively.
  • Propose and implement enhancements to processes or organizational methods.
  • Serve as a knowledgeable point of contact for the management team and colleagues, offering guidance and support as necessary.
  • Assist team members during peak workloads or in the event of absences.
  • Collaborate effectively with other team members, including Response and Resolution Teams and Field staff, to deliver outstanding service as a cohesive unit.

Additional Information:

All positions are subject to a probationary period, referencing requirements, successful background checks, initial occupational health assessments, and verification of the right to work in the UK.

A valid UK driving license is required for all applicants due to operational needs.



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